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Hotel Guest Service Representative

Seattle

Job Description Job Description Do you want to work for a great company with competitive benefits and pay? The Staybridge Suites Seattle-Fremont is looking to hire a Guest Service Representative/Night Auditor. If you think you'd be a great addition to our team, please apply!

Benefits:

Medical, dental, and vision offered after qualification period

Competitive performance bonuses - potential for up to $650 monthly

401k with match offered after qualification period

Employee discounts at IHG Hotels worldwide

Commuter benefits offered

Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply

Seattle Paid Safe Sick Leave

Vacation time accrued based on hours worked

Overtime pay for holidays worked, 10 holidays per year

Free parking

Job Description:

Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction

Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities

Controls and records financial transactions a front desk

Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone

Maintains a friendly, cheerful, and courteous demeanor at all times

Performs other duties as assigned, requested, or deemed necessary by management

Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations

Aids other associates and departments to contribute to the best overall performance of the department and the hotel

Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Schedule is two afternoon shifts 2:00pm -10:00pm and two night audit shifts 10:00pm - 6:00am

Preferred Skills:

Strong Computer skills, including Microsoft Office

Ability to type 40+wpm

Able to learn new web applications

Previous customer service experience preferred

Strong work ethic

Able to stand for extended periods of time

Able to lift up-to 20 lbs.

Must be able to work weekends and holidays

Open availability is a must

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