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Willie George Ministries, Inc.
Tulsa, OK, United States
MUST DO Provide above and beyond technical support of client-side systems adhering to organizational IT standards. RESPONSIBILITIES Provide support to COTM and LCS for hardware, software, phones, and printers Deploy and document technology assets to end users Assign and manage administrative access control privileges to end users Collaborate wi
Job Source: Willie George Ministries, Inc.Oral Roberts University
Tulsa, OK, United States
ABOUT US Oral Roberts University is a Christian university located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education. Students come to ORU not to "stay" in their faith but to GROW in faith and to become the Spirit-empowered leaders the
Job Source: Oral Roberts UniversityYoga Garden SF
Tulsa, OK, United States
*Image sourced from Unsplash via @campaign_creators* EMPLOYMENT OPPORTUNITY Seeking a qualified candidate to join our Marketing Team! **MARKETING SPECIALIST YOGA GARDEN SF** *Part-time position, 8-10 hours per week* **ABOUT YGSF** Yoga Garden SF is a community-centered, Yoga Alliance registered yoga school with three studios in the heart of San F
Job Source: Yoga Garden SFLansing Community College
Tulsa, OK, United States
Lansing Community College FT Admin - Computer Information Technologies (CIT) Program Director in Lansing , Michigan Job Number: 493219Job Title: FT Admin - Computer Information Technologies (CIT) Program DirectorOpening date: Apr 3, 2024 8:00amClosing date:Summary: Lansing Community College's Technical Careers Division seeks a Program Director
Job Source: Lansing Community CollegeMetropolitan Tulsa Transit Authority
Tulsa, OK, United States
Job Summary: Insure that MetroLink Tulsa computer software, and hardware remains functional and accessible for all employees. Work closely with IT Helpdesk tickets, the IT department’s main goal is to reduce lost work time due to computer issues, increasing productivity and efficiency. This position will help new employees with the setup of the so
Job Source: Metropolitan Tulsa Transit AuthorityHooters
Tulsa, OK, United States
The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Perfo
Job Source: HootersFMS
Tulsa, OK, United States
**THIS POSITION REQUIRES DAILY ON-SITE ATTENDANCE (THIS IS NOT A REMOTE POSITION)** JOB SUMMARY: The Support Services Representative I will utilize general office equipment to communicate with other departments, clients and debtors, build reports, and analyze accounts for proper handling within federal, state and client collection guidelines and
Job Source: FMSRAB Lighting Inc
Tulsa, OK, United States
RAB Lighting, an established leader in the LED lighting industry, is seeking a Director of IT with a proven track record of supporting organizational strategy through hands-on execution. If you have a passion for technology and excel in a collaborative team environment, we want to hear from you! The Director of IT will collaborate closely with our
Job Source: RAB Lighting IncTulsa, OK, United States
Posting Details
Position Information
Position Title
IT Support Specialist I
Job Description
The University of Tulsa's IT Client Services team is the central point of contact for all IT-related incidents and service requests. The IT Support Specialist is a customer-facing role within the Client Service team, providing technical support for a variety of customers. IT Support Specialists are responsible for analyzing, troubleshooting, and evaluating technology issues. The role requires the ability to diagnose, identify, research, and troubleshoot a variety of issues.
Preferred candidate is a courteous and professional individual who can provide patient and efficient assistance pertaining to software, hardware, networking, and printing for all students, faculty, alumni, and staff at the University of Tulsa. IT Support Specialists are responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in-person, and self-service.
Essential Functions (Responsibilities):
Answer first-line helpdesk calls and responding to emails and ticket requests for service for all office locations
Provide systems support for end client systems, including, troubleshooting, diagnosing, resolving, and documenting
Create, maintain, and publish relevant support documentation to assist all faculty/staff/students in the resolution of incidents and service requests
Actively participate in the ticketing process - review, respond, resolve and communicate • Accurately record, update and document requests using the IT ticketing system
Diagnose and resolve Tier 1 software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Assist all users with any logged IT-related incident
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; Escalate incidents to other support teams where necessary
Install, configure, and deploy new IT equipment
Troubleshoot and resolve incidents and upgrade different types of software and hardware as needed, including printers, copiers, and scanners
Maintain Service Level Agreements (SLA) for tickets assigned and meet customer satisfaction responses goals
Attend internal training as necessary to keep current with the latest technology and internal processes
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization, providing courteous and professional communication with clients and internal departments
Ensure proper recording of all customer interactions and closure of all presented issues
Maintain a high level of customer service ensuring all customers are treated professionally, and their issues are handled efficiently
Undertake other duties not specifically stated from time to time in order to best support the University of Tulsa faculty, staff and students
Required Qualifications
Minimum Qualifications: Associates degree in computer/technology-related discipline or commensurate professional experience in a similar role
Experience supporting computers/users on PCs and Apple systems in a professional environment and providing direct customer service/support
Excellent interpersonal, communication and organizational skills
Strong attention to detail and follow up skills
Highly motivated and motivating team player with the skills and abilities to manage changing priorities
Demonstrated willingness and ability to carry out the essential responsibilities listed with humility, grace, and optimism
Understanding of and sensitivity to the diverse and inclusive nature of a distinguished higher education environment
Experience in creating and maintaining user support documentation
Preferred Qualifications
Preferred Qualifications: Experience supporting both academic and administrative users and the use of the specific systems including Active Directory/Group Policy, Colleague, Blackboard LMS, Slate, and Microsoft Office Suite including O365
Helpdesk experience in an IT educational/university environment
Experience working with printer and application support
Knowledge of WAN and LAN concepts, interfaces, protocols, and topology
Bachelor's degree in computer science, management information systems, computer engineering, data science or relevant engineering field
ITIL familiarity and/or Foundation Certificate (V2)
CompTIA A+ certification, Dell certified technician
Physical Demands
This position requires physical activity such as carrying computers, monitors, and other peripherals up to 50 pounds. May require crawling into tight spaces such as under a desk to connect equipment or climb unto a ladder. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Work days and hours vary due to the nature of the University environment and the responsibilities of this position, with occasional evening and weekend work required.
Posting Detail Information
Posting Number
S723P
Open Date
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Advertising Summary
Email Alert for IT Support Specialist I jobs in Tulsa, OK, United States
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