Lead Care Manager

Santa Clara, CA, United States

Join the vibrant and invigorating journey at Vynca, where our pace is exhilarating and our spirit entrepreneurial! At the heart of Vynca lies a deep-seated passion about transforming care for individuals living with complex social and clinical needs. We’re not just a team; we're a close-knit community united in our dedication to caring for each other and those we serve. Together, we forge paths of success, guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity.

About the job We're looking for an outstanding Lead Care Manager to join our field-based team in Santa Clara, CA. Reporting to the Director of Enhanced Care Management, ECM Clinical Manager, and/or ECM Program Manager, the Lead Care Manager (LCM) assumes the crucial role of being the primary point of contact for clients. In this position, the LCM works closely with various providers including doctors, specialists, pharmacists, social services providers, and others to ensure alignment regarding the client’s needs and care.

Responsibilities include managing client cases, coordinating healthcare benefits, offering education, and facilitating timely and cost-effective access to care. Additionally, the LCM collaborates and communicates with the client’s caregivers/family support persons, other providers, and members of the Care Team to promote wellness, recovery, independence, resilience, and member empowerment. This collaborative effort ensures access to appropriate services while maximizing member benefits.

What you’ll do

In-Person care management duties as described below: Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports

Oversees the development of the client care plans and goal settings

Offer services where the member resides, seeks care, or finds most easily accessible, including field-based or telehealth

Connect clients to other social services and supports that are needed

Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)

Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles

Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system

Evaluate client’s progress and update SMART goals

Provide mental health promotion

Arrange transportation (e.g., ACCESS)

Complete all documentation, including outcome measures within the timeframes established by the individual care plans

Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems

Complete monthly reporting to ensure program compliance

Attend training as assigned

Your experience & qualifications Willing and able to work Monday-Friday 8:30am-5:00pm, 70- 80% of the time in the field and 20- 30% remotely.

2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations

Working knowledge of government and community resources related to social determinants of health

Clean driving record, valid driver's license, and reliable transportation

Excellent oral and written communication skills

Positive interpersonal skills required

Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet

Compensation & benefits

The hourly rate for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands.

Mileage reimbursement per IRS guidelines.

Comprehensive Benefits: Including 401(k) with match, health, dental, & vision insurance, STD/LTD insurance, and paid time off.

Essential organizational duties: Works at all times within the policies and guidelines of the company

Ability to use video conferencing frequently and consistently

Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below: Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.

Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.

Ensures effective use of resources

Plays an active part in the development and maintenance of good relationships with all who have business with the Company

Respects at all times the confidentiality of information covering patients, staff, and volunteers and is HIPAA compliant

Promotes the company’s philosophy of compassionate communication toward all patients, relatives, visitors, and coworkers

Additional information

This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.

In accordance with Vynca’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza. Documented and supported requests for religious and medical accommodation may be considered but may not be approved in all circumstances.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Vynca Inc is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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