Account Executive

Washington, DC, United States

Employment Type: [[jobType]]

Work Location: Work from Home, Any State

Position Title: Account Executive

Requisition ID#: 54990

Account Executive

We are seeking a highly motivated and results-driven Account Executive to join our esteemed COA (Clinical Outcome Assessment) team at Lionbridge. In this critical role, you will be responsible for proactively and independently engaging with existing customers to maintain, develop and grow new relationships and revenue streams across your portfolio of assigned accounts. Your primary focus will be on growth, through strategically positioning and selling Lionbridge as a preferred provider of COA and eCOA language and localization solutions. Your efforts will be evidenced in your ability to conduct thorough needs assessments drawing on your deep COA expertise, maintaining a robust and up-to-date pipeline, and identifying upsell opportunities to drive revenue growth. Collaboration with internal and external stakeholders will be essential to foster strong relationships and deliver exceptional customer service. The successful candidate will demonstrate a strong understanding of industry and client needs in the clinical trials and clinical outcomes domain, will have effective communication skills, and importantly, will be able to show a proven track record of meeting/exceeding revenue targets selling into this area of clinical trial support.

What You Will Do:

Independently manage and develop customers and contacts within assigned COA/eCOA accounts as well as Lionbridge’s client base of pharma sponsors to present Lionbridge's solutions and services, effectively articulating the value proposition.

Maintain a robust and up-to-date pipeline, identifying and pursuing existing and upsell opportunities to achieve set revenue quotas within the COA sector.

Understand client requirements by conducting thorough needs assessments, ensuring a tailored approach to presenting solutions that meet specific needs and challenges.

Educate customers and clients on Lionbridge's service lines, solutions, pricing, and availability, consistently exceeding revenue targets.

Cultivate and nurture strong relationships with stakeholders (internal and external), maintaining regular communication to address inquiries and provide updates.

Provide regular updates and reports on sales activities, pipeline status, and performance metrics to management, contributing to overall sales strategy and planning.

Stay informed about industry trends and developments within the clinical outcome assessment sector, incorporating market insights into sales strategies.

Act as a trusted advisor to clients, providing expert guidance and support throughout the sales process to ensure customer satisfaction and retention.

To Be Successful You Will Have:

Industry Knowledge: A sound understanding of the pharmaceutical and biotech industry, particularly clinical trial operations, regulatory requirements, and the importance of clinical outcome assessments (COAs) in drug development.

Language Services Expertise: Experience in selling language solutions such as translation, interpretation, localization, and linguistic validation services tailored to the needs of clinical trial operations and COA support.

Familiarity with COA Tools and Instruments: Proficiency in COA tools and instruments commonly used in clinical trials, such as patient-reported outcomes (PROs), clinician-reported outcomes (ClinROs), observer-reported outcomes (ObsROs), and performance outcome measures (PerfOs).

Consultative Selling Skills: Ability to understand the unique challenges and requirements of clinical trial sponsors, CROs (Contract Research Organizations), and other stakeholders involved in COA implementation, and offer tailored language solutions to address their needs.

Relationship Building: Strong interpersonal skills and a proven track record of building and maintaining relationships with key decision-makers and influencers in the clinical trial industry, including clinical operations managers, regulatory affairs professionals, and medical directors.

Results-Oriented Approach: Demonstrated success in achieving sales targets, driving revenue growth, and expanding market share within the language services segment of the clinical trial industry.

Communication and Presentation Skills: Excellent verbal and written communication skills, including the ability to articulate complex language solutions and COA support services in a clear, compelling manner to diverse audiences.

Adaptability and Innovation: Willingness to stay abreast of industry trends, emerging technologies, and regulatory changes affecting clinical outcome assessment requirements, and proactively identify innovative solutions to meet evolving client needs.

Project Management Skills: Ability to collaborate effectively with internal teams (e.g., project managers, linguists, quality assurance specialists) to ensure successful execution and delivery of language services projects within the clinical trial space.

In Return, You Can Expect

Ongoing career opportunities at a repeat Forbes and Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”

Career development and a career path designed to utilize your learned skills and ultimate professional passions in a world-leading company with over 25 years of world-leading experience

Our People are Our Pride – Benefits and Perks

Competitive pay based on the work you’ll do here and not your previous salary. Expected Compensation: $100-$110k/year base + a competitive and achievable commission plan!

Health Coverage for you and your family with multiple plan options: Health, Vision, Dental; as well as HSA and FSA eligible programs

Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday!

401k with company match

Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program to support both physical and mental health

Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions

Career guidance with learning and development opportunities along the way, backed by Lionbridge’s Internal Mobility and Referral Bonus programs

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers. Building Bridges.

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at [email protected] for assistance.

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