Hotel Manager

City of Daşşak, NY, United States

1 World Trade Center, New York, NY 10007, USA Req #6300

HOTEL MANAGER

The Hotel Manager will report to the General Manager and will be responsible for achieving hotel profitability through superb operational leadership, revenue generation, cost control, and ensuring outstanding guest and team member satisfaction, while maintaining the integrity of the hotel. The ideal candidate for this position is a driver who is bottom line orientated. The candidate must be highly motivated, self-directed, with a strong initiative and desire for achievement. The candidate must also possess the ability to positively impact the daily operations for team members and guests.

Primary Responsibilities:

Manage the day to day operations of the Hotel by touring the operating departments daily, ensuring the smooth operation and staffing in all areas and making adjustments as needed via department heads.

Conduct weekly manager meetings, including weekly training sessions and review of previous and future sales and operations efforts.

Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.

Assist in creating a positive team-oriented environment which focuses on the guest, through team members development and motivation.

Attend and participate in operational line ups at least once a week

Meet all financial review dates and corporate directed programs in a timely fashion.

Ensure that all department heads maintain budgeted productivity levels and standard checkbook Finance procedures.

Oversee and assist in the Hotel’s budget process as required.

Oversee and assist in the hotel’s monthly forecast process as required.

Ensure that training in service standards is taking place in each department

Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties

Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol.

Inspect rooms regularly (weekly at a minimum) with both the Housekeeping, Engineer, and Food & Beverage leaders.

Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers

Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended.

Motivate, coach, counsel and discipline all department head members and ensure that they are in compliance to the standards in their administration of counseling and disciplinary steps.

Be in the public areas during peak times, greeting guests and offering assistance as needed.

Perform any other duties as requested by the General Manager

Requirements

Minimum 6 years Director level Operations Management experience in a full-service hotel

Minimum 3 years’ experience in a Rooms Division leadership role in a full-service hotel

Minimum 2 years’ experience in a F&B leadership role in a full-service hotel

Extensive background leading successful Operational teams

Management experience in a unionized hotel is preferred

Must be proficient in Microsoft Office

Strong leadership and communication skills

Extensive hotel customer service and luxury experience

An aptitude for self-motivation

A can-do attitude and a hands-on approach to hotel management

A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel

Must be effective at listening to, understanding, and clarifying concerns raised by team members and guests.

Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

Must be able to understand and evaluate complex information from various sources to meet appropriate objectives.

Must be able to maintain confidentiality of information.

Must have a proven record of building and growing team satisfaction scores

Our Company

MCR is the 3rd-largest hotel owner-operator in the United States.

Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.

MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .

MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.

MCR was named one of Fast Company ’s 10 Most Innovative Travel Companies of 2020 .

MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .

For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

1 World Trade Center, New York, NY 10007, USA

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