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RS&H
Dallas, TX, United States
The Opportunity: We are in search of a skilled IT Service Desk Analyst to join our IT team at RS&H. This person will have various roles in IT Operations at RS&H, such as providing first call resolution and customer service to our Associates, developing and improving processes and procedures, taking part in IT projects and tasks, contributing to th
Job Source: RS&HCatapult Staffing
Plano, TX, United States
Must-Haves/ Top 3 skills: Experience supporting C/VP Level Executives- and supporting desk side Tier2/3 support (remote AND in the field) Experience with larger infrastructure buildout Job Duties and Responsibilities: Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software
Job Source: Catapult StaffingDiverse Lynx
Plano, TX, United States
Job Title: Service Desk Analyst Location: Plano, Texas (Day on onsite Role) Duration: Full time JOB DESCRIPTION: Knowledge of Service Desk Roles and responsibilities. Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization. Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifti
Job Source: Diverse LynxIrving Independent School District
Irving, TX, United States
JOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District's Application Service Desk. This includes providing direction and support to Service
Job Source: Irving Independent School DistrictSolis Mammography/ Washington Radiology
Addison, TX, United States
IT Service Desk Analyst III Looking to elevate your career? Join us! Work Location: Addison, TX Work Hours: Full-Time, 40 hours per week Department Highlights: Ability to work collaboratively in multiple areas within the organization. Opportunity to work with cutting edge technology. Fast paced working environment that allows for new learnin
Job Source: Solis Mammography/ Washington RadiologySolis Mammography/ Washington Radiology
Addison
IT Service Desk Analyst III Looking to elevate your career? Join us! Work Location: Addison, TX Work Hours: Full-Time, 40 hours per week Department Highlights: + Ability to work collaboratively in multiple areas within the organization. + Opportunity to work with cutting edge technology. + Fast paced working environment that allows for new learning
Job Source: Solis Mammography/ Washington RadiologyECi Software Solutions Career
Dallas, TX, United States
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a custom
Job Source: ECi Software Solutions CareerCarrington Holding Company, LLC
Plano, TX, United States
Job Description Come join our amazing team and work remote, prefer someone living in PST zone. The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ongoing daily operational needs such as transaction processing, balance reporting, bank account administration, maintaining signatories, unclaimed property report
Job Source: Carrington Holding Company, LLCDallas, TX, United States
Description
WORK STYLE DESIGNATION: Onsite
WORK LOCATION: Dallas, TX
EXPECTED PAY RANGE: $24.04 - 33.06 per hour
This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
POSITION SUMMARY
This position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international.
PRIMARY RESPONSIBILITIES
Install, configure and troubleshoot users' PCs, printers, video, phones and network connectivity issues.
Monitor tickets in the Service Desk system - escalation monitoring, ticket status changes, report generation.
Conduct onboarding training programs to assist new employees in setting up their PCs.
Maintain managed and unmanaged asset inventory including receiving, tagging, storing and updating electronic records.
Assist network team (ETS) with troubleshooting and resolution of onsite networking issues, as needed.
Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects.
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
Post high school technical school or associates degree in computer science or similar discipline.
Bachelor's degree - preferred.
EXPERIENCE AND TRAVEL REQUIREMENTS
Three (3) years minimum relevant IT experience required.
Travel is not anticipated.
SKILLS AND ABILITIES and SAFETY REQUIREMENTS
Extensive knowledge of Microsoft applications, including Windows 11, Microsoft Office products, up to the latest version, and Active Directory.
Familiarity with OKTA or similar identity and access management software.
Familiarity and basic understanding of Microsoft networking fundamentals. Familiarity and basic understanding of switches, routers, firewall, servers, access points, conferencing room equipment.
Excellent verbal/written communications skills.
Ability to provide support over the phone, via screen sharing or remote control, chat and email.
Strong troubleshooting skills.
Work independently making decisions as needed regarding end user needs.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
Email Alert for Service Desk Analyst II jobs in Dallas, TX, United States
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