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Manpower Group Inc.
Opa-locka, FL, United States
Our client, in the Opa-Locka area is seeking a customer service representative to join their team. As a customer service representative, you will be part of the resolution team. The ideal candidate will have willingness to assist, customer driven and resolution finder which will align successfully in the organization. Job Title: Customer Service
Job Source: Manpower Group Inc.Manpower Inc
Opa-locka, FL, United States
Our client, in the Opa-Locka area is seeking a customer service representative to join their team. As a customer service representative, you will be part of the resolution team. The ideal candidate will have willingness to assist, customer driven and resolution finder which will align successfully in the organization. Job Title: Customer Service L
Job Source: Manpower IncPrideStaff
Boca Raton, FL, United States
Healthcare Customer Service Representative Come join our client, the corporate headquarters for an innovative and progressive healthcare company, based in Boca Raton, FL. Our client has been recognized as a "Great Place to Work" since 2018. In this Customer Service Representative role, you will support a growing team! This DIRECT HIRE role respon
Job Source: PrideStaffPrideStaff
Boca Raton, FL, United States
Healthcare Customer Service Representative Come join our client, the corporate headquarters for an innovative and progressive healthcare company, based in Boca Raton, FL. Our client has been recognized as a "Great Place to Work" since 2018. In this Customer Service Representative role, you will support a growing team! This DIRECT HIRE role respon
Job Source: PrideStaffTeleperformance USA
North Lauderdale, FL, United States
Customer Service/Support Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global
Job Source: Teleperformance USAMasTec Inc
Fort Lauderdale, FL, United States
Overview: Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of wa
Job Source: MasTec IncHoward-Sloan Search
Fort Lauderdale, FL, United States
Insurance agency is seeking to hire a Customer Service Manager. The Customer Service Manager will report to the Director of Operations and lead a customer service team. This position is 5 days onsite. Responsibilities: - Lead and manage a team of 25+ customer service representatives - Develop and implement strategies to enhance the customer expe
Job Source: Howard-Sloan SearchFamily Dollar
Hollywood, FL, United States
Store Family Dollar **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeti
Job Source: Family DollarPlantation, FL, United States
Title: Customer Service Representative
Location: St. Petersburg, FL, 33716
Type: Contract
Job Description:
The Customer Care Representative should have a passion to provide optimal customer service experience over the phone to a wide variety of customers about various insurance topics and products. Candidates should have a positive attitude, willingness to learn, strong work ethic, and comfortable using computers.
Responsibilities Include:
Primary Skills:
Receives and answers phone calls from a variety of customers (such as insureds, family members, medical providers, insurance agents, etc.) who are calling for service on an insurance policy and/or status of an insurance claim.
Works promptly, completely, and accurately while appropriately and securely answering all customer inquiries received.
Promotes customer and client satisfaction with the goal to efficiently resolve most or all customer concerns within the first point of contact.
Functions within a team based environment and actively participates in achieving team goals.
Works well with others. Inquiries for help or delegates customer requests not within the employees skillset and as needed appropriately and professionally to other employees or internal departments in order to complete the customer service requests received from phone calls.
Capable to appropriately use various resources including but not limited to customer information, procedures, computer applications, companys intranet, and the internet with the intent to accurately and efficiently answer customer questions and process customer requests.
Thoroughly tracks and documents all contacts and conversations in the correct system; follows up to customer request, callbacks, and outstanding work as required or as directed by management.
Occasionally provides information to other employees and managers on a variety of complex customer service issues requiring knowledge of either life/health, annuity and investment products, phone calls, or transactions.
Proactively seeks out and discovers customer trends from customer feedback that may cause unneeded additional phone calls or customer concerns that could have been avoided. Reports trends to management when applicable. May additionally suggest an appropriate solution to resolve the given trend for management and company review.
Receives constructive feedback willingly and professionally. Also, provides solicited feedback appropriately and professionally about customers, systems, and fellow employees to management and/or the company.
Learns new material at an efficient pace. Completes all required education within expected timeframes. Maintains the knowledge acquired from training through independent continual online courses including but not limited to company policies, computer applications, departmental procedures, and client products and services available.
Actively seeks out other educational opportunities to improve self, the team, the department, and/or the company.
Secondary Skills:
Preferred Qualifications
Associates degree preferred.
Must have previous experience in financial services. General understanding of life and health insurance, or investment products.
Experience working within a computer mainframe a plus, including CRM or alternative call tracking tool.
Previous experience working in a high call volume customer care center, using many different tools and resources. Demonstrated ability to handle complex customer situations via telephone and email.
Previous experience in escalation management and issue resolution.
Behavioral & Leadership Competencies
Ability to maintain confidentiality of customer and company information.
Ability to work independently and seek additional opportunities when able.
Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels
Good verbal and written communication skills
Customer Service Service jobs in Plantation, FL, United States
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