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Boston Medical Center
Boston, MA, United States
Position: Ambulatory Services Representative - Customer Service Representative (ASR) Department: Various Schedule: Full-Time or Part-Time (onsite) POSITION SUMMARY: The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration,
Job Source: Boston Medical CenterVirtual
Andover, MA, United States
Vaco Boston has teamed up with our client in Tewksbury, MA to help find Customer Service Representative to join its team. Hybrid: Tuesday-Thursday onsite Responsibilities: Answer inbound calls and emails with clients to resolve any issues, in a professional manner Accurately enter proprietary information into the system Ability to troubleshoot
Job Source: VirtualU-Haul
Malden, MA, United States
Location: 124-126 Eastern Ave, Malden, Massachusetts 02148 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul co
Job Source: U-HaulU-Haul
Norwood, MA, United States
Location: 390 Providence Hwy, Norwood, Massachusetts 02062 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul co
Job Source: U-HaulHighmark Health
Boston, MA, United States
Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement. ESSENTIAL RESPONSIBILITIES Engages with customers in a confident and
Job Source: Highmark HealthU-Haul
Abington, MA, United States
Location: 403 Bedford St, Abington, Massachusetts 02351 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul compa
Job Source: U-HaulMr Handyman
Peabody, MA, United States
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office env
Job Source: Mr HandymanCushman & Wakefield
Needham, MA, United States
Job Title Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries for the facility. Will act as ke
Job Source: Cushman & WakefieldBoston, MA, United States
Position: Ambulatory Services Representative - Customer Service Representative (ASR)
Department: Various
Schedule: Full-Time or Part-Time (onsite)
Position Summary
The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).
Essential Responsibilities / Duties
Focuses on one or more of the following areas, and provides support as needed to optimize daily flow:
Charge entry
Batch controls
Billing (TES) edits
Hold bill edits
Charge reconciliations
Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).
Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.
Duties
In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
Reception & customer service
creating or verifying Master Patient Index (MPI)
registration demographics
visit management
appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
insurance/coverage verification
co-payment collection
front-end review and correcting registration & insurance edits
pre-authorization, referral coordination and referral reconciliation
Referral work lists
Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc). Adheres to all of BMC’s RESPECT behavioral standards.
Education
HS/GED plus 3+ years relevant experience.
Bachelors degree or
Associates plus 1 year relevant experience
Knowledge And Skills
Experience with medical billing or similar setting preferred.
Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
Must be able to maintain strict confidentiality of all personal/health sensitive information.
Ability to effectively handle challenging situations and to balance multiple priorities.
Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.
Equal Opportunity Employer/Disabled/Veterans
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Email Alert for Ambulatory Services Representative (Customer Service) jobs in Boston, MA, United States
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