INFORMATION TECHNOLOGY ASSOCIATE
Sacramento, CA, United States
Job Posting:
IT Field Support Associate
Department of Corrections & Rehabilitation
JC-432080
-
IT Field Support Associate
INFORMATION TECHNOLOGY ASSOCIATE
$4,651.00 - $8,238.00 per Month
Final Filing Date:
5/31/2024
Job Description and Duties
This position is located in Sacramento County in Sacramento.
Most positions at CDCR Enterprise Information Services are eligible for telework. This position requires local in-person duties to be performed although some telework may be available.
Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Do you want to apply your IT technical skills and experience to make a difference in a correctional institutional setting?
Are you an enthusiastic individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment?
The California Department of Corrections and Rehabilitations is seeking a conscientious team player who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission.
Under general supervision of the Information Technology Supervisor Manager I the Information Technology Associate (ITA) provides support to customers using the Department's Information Technology mission critical and business essential computer systems. The ITA will provide 1st and 2nd level standard desktop support. Within the scope and complexity of the Associate level IT assignments, the incumbent operates within a largely diverse technical environment but within a clear accountability framework and possesses the necessary general and technical competencies to prioritize work, initiate contact, and resolve issues. The incumbent is expected to know and apply knowledge about the organization's customer, stakeholder, business priorities and environment in order to complete work assignments in an effective, accurate, and timely manner. Interactions primarily with executive and headquarter offices, the Enterprise Service Desk, and 3rd-level subject matter experts require the incumbent to demonstrate the basic competencies associated with team leadership. Travel to institutions and after hours support of technical systems may be required due to operational need.
The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from [email protected] or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.
For HRTS communication, this is in reference to Job Requisition (JR) 1152.
CDCR employees are encouraged to use their existing CDCR email address on their application.
See attached Duty Statement to view the position's duties.
You will find additional information about the job in the Duty Statement .
Working Conditions
EIS HQ Support is currently located in the Downtown Sacramento area in the central business district of the city of Sacramento. Downtown is one of the busiest and liveliest areas in the city, crowded with both locals and visitors. This area of the city is close to parks William Land and Freemont, museums California Museum, California State Rail Road and Sutter's Fort and plenty of places to shop, coffee shops and restaurants: Bernardo's, Shoki Ramen House, Burgers and Brew, and Iron Horse Tavern. Also close to public transportation the 16th street light rail.
This position will be relocating in the next few months in the Sacramento Region.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents Job Application Package Checklist
Duty Statement
Position Details
Job Code #:
JC-432080
Position #(s):
065-628-1401-XXX
Working Title:
IT Field Support Associate
Classification:
INFORMATION TECHNOLOGY ASSOCIATE
$4,651.00 - $6,234.00
A
$5,113.00 - $6,852.00
B
$5,589.00 - $7,491.00
C
$6,147.00 - $8,238.00
D
# of Positions:
2
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM - 5:00 PM
Work Week:
Monday through Friday
Department Information
Vision
We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.
Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.
The California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building and fostering a diverse workplace. We believe cultural diversity, backgrounds, experiences, perspectives, and unique identities should be honored, valued, and supported. We believe all staff should be empowered. CDCR/CCHCS are proud to foster inclusion and representation at all levels of both Departments.
Please visit our website to learn more about Enterprise Information Services.
Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of offenders, by providing effective parole supervision, and implementing rehabilitative strategies to successfully reintegrate offenders into our communities.
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
Candidates new to CDCR are required to submit to a background investigation process utilizing Live Scan Fingerprinting, and Tuberculosis testing prior to appointment followed by department annual Tuberculosis testing/evaluation thereafter.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date:
5/31/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Corrections & Rehabilitation
Attn:
CDCR Hiring Support
P.O. Box 942883
Sacramento,
CA
94283-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Corrections & Rehabilitation
CDCR Hiring Support
1515 S Street, Application Drop Box or Suite101N
(Drop off not available on weekends and holidays)
Sacramento,
CA
95811
08:00 AM
-
05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications - A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.