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Leader Communications
Portland, OR, United States
Position Summary The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers. Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position. Duties & Res
Job Source: Leader CommunicationsALOIS Solutions
Portland, OR, United States
Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and preparing necessary IT equipment's. Abili
Job Source: ALOIS SolutionsIRCO
Portland, OR, United States
Job Type Full-time Description STATUS: Full Time with Benefits; Exempt Salaried PROGRAM(S): IRCO Administration REPORTS TO: Information Systems/IT Director OPENING DATE: November 2, 2023 CLOSING DATE: Open until filled. REQUIREMENTS: Valid Driver's License, proof of insurance and access to reliable transportation during office hours.
Job Source: IRCOTech Talent Link, Inc
Oregon City, OR, United States
***We are unable to work with 3rd-party or corp-to-corp candidates for this position*** Overview: Our client will be hiring a full-time Systems/Network Administrator to join the team. This position has primary responsibility for supporting Servers and Networks as well as projects across all departments, including Public Safety MDC hardware, softwar
Job Source: Tech Talent Link, IncCorSource Technology Group
Vancouver, WA, United States
Position requires US Citizenship and the ability to obtain a government security clearance. Responsibilities Identify and request necessary subject matter experts needed during the project. Forecast and recommend / request appropriate project resources to fulfill project needs; recommended resource requests must be submitted to, coordinated with, a
Job Source: CorSource Technology GroupLeviton
Tualatin, OR, United States
About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people
Job Source: LevitonPacific Seafood
Clackamas
At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are an excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members, and rewarding performance. We live b
Job Source: Pacific Seafoodedgecomputingassociation.com
Portland, OR, United States
Location Portland, Oregon , United States The recruitment team at Myticas Consulting is looking for experienced IT Support Specialists who would be interested in full-time permanent opportunities offered within the Portland OR Phoenix/Scottsdale regions. The candidate will provide courteous and expert technical support to all team members in all l
Job Source: edgecomputingassociation.comPortland, OR, United States
Position Title: IT
Service Manager
Employment Type:
Full-Time, Direct Hire
Location:
Hybrid - Bend, OR (MUST reside locally)
Compensation:
Salary DOE and Education, Plus Annual Bonus (Range: $100,000 - $140,000)
Benefits:
PTO, 100% Health Benefits for Employees, Retirement Match 3%, and more!
Are you an experience leader with a knack for IT service management? Collaborating with a respected local partner in Bend, Ledgent Technology is on the lookout for a sharp IT Service Manager. As a premier Managed Service Provider (MSP), our client is committed to delivering top-notch IT solutions and support while fostering an atmosphere of innovation and advancement.
Qualifications:
Bachelor's degree in a relevant field (e.g., Computer Science, IT, Business) or equivalent experience.
3-5+ years of Leadership/Management experience.
8+ years of experience in Infrastructure Roles (e.g., Help Desk, System/Network Administration, Engineers, etc.).
Preferably, experience in managing service delivery teams within an MSP environment.
Proficient in leadership, communication, and interpersonal skills.
Familiarity with ITIL principles and best practices.
Passionate about coaching and nurturing team members' growth.
Responsibilities:
Team Leadership and Development:
Lead and guide a diverse team of service professionals, including technicians, engineers, and support personnel.
Foster a collaborative team environment focused on continual learning and development.
Conduct regular performance evaluations and offer constructive feedback to support individual and team growth.
Identify training needs and devise customized plans to enhance team competencies.
Service Excellence:
Ensure timely resolution of client issues, incidents, and service requests, with a focus on customer satisfaction.
Uphold accountability for high service levels and adherence to SLAs by monitoring KPIs and performance metrics.
Implement best practices for incident management, problem resolution, and service delivery.
Promote a customer-centric approach in all client interactions.
Process Improvement:
Continually evaluate and refine service delivery processes to boost efficiency and efficacy.
Address operational bottlenecks, streamline workflows, and adopt industry standards and frameworks like ITIL.
Spearhead initiatives to enhance service operations and elevate client satisfaction.
Client Relationship Management:
Cultivate robust relationships with key clients, understanding their distinct business needs and objectives.
Align service offerings with client requirements and proactively tackle concerns to ensure satisfaction and retention.
Coaching and Training:
Provide ongoing coaching and mentorship to team members, emphasizing technical proficiency, customer service skills, and professional growth.
Organize regular training sessions to enrich team knowledge and expertise.
Foster a culture of continual learning and a growth mindset within the team.
All qualified applicants will receive consideration for employment without regard to
race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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Email Alert for IT Service Manager jobs in Portland, OR, United States
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