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Advance Local
Portland
**Position** : Customer Journey Coordinator **_Diversity, Equity and Inclusion are at the core of our mission to strengthen and empower the communities we serve._** **Customer Journey Coordinator** This is a remote-based position. The base salary range is $50,000 - $65,000 per year. Additional incentives bring total potential compensation to $55,00
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Position : Customer Journey Coordinator
Diversity, Equity and Inclusion are at the core of our mission to strengthen and empower the communities we serve.
Customer Journey Coordinator
This is a remote-based position. The base salary range is $50,000 - $65,000 per year. Additional incentives bring total potential compensation to $55,000 - $70,000.
As a Customer Journey Coordinator with Advance Local, you’ll be part of the Digital Consumer Revenue (DCR) team and support the execution of customer journeys within the eCommerce platform, including all aspects of audience development - identity resolution, engagement, acquisition, and retention.
Additional responsibilities may also include work in app stores, display networks, social platforms, and email platforms.
What you’ll be doing:
Create new terms, offers, templates and experiences in eCommerce platforms (Piano/Firebase) from strategy documentation and flow diagrams.
Update existing terms, offers, templates and experiences in eCommerce platform (Piano/Firebase) to support marketing campaigns.
Implement testing scenarios using test briefs and other tools that outline the hypothesis.
Operationalize test wins to achieve full opportunity.
Audit experiences for compliance with intended customer experience and KPI’s.
Develop stakeholder communications to visualize the customer journeys expectations.
Support app store campaign implementation and optimization.
Export platform data for analysis and auditing.
Maintain ancillary documentation such as change logs, UTM indexes and landing page management.
Use project management tools (Trello/Notion) to manage work and communicate progress.
Troubleshoot customer issues for customer care team.
Our ideal candidate will have the following:
High school diploma or equivalent
Minimum two years’ related eCommerce platform experience, preferably in customer journey building
Ability to work collaboratively with a remote team
Experience executing from written and visual strategy documents
Proven ability to work independently to complete assigned projects on time
Attention to detail to produce error-free results
Experience using project management and data management tools, preferred
Understanding and use of HTML, CSS, App stores, Firebase and Google Analytics, preferred
Advance Local Media offers competitive pay and a comprehensive benefits package with affordable options for your healthcare including medical, dental and vision plans, mental health support options, flexible spending accounts, fertility assistance, a competitive 401(k) plan to help plan for your future, generous paid time off, paid parental and caregiver leave and an employee assistance program to support your work/life balance, optional legal assistance, life insurance options, as well as flexible holidays to honor cultural diversity.
Advance Local Media, one of the largest media groups in the United States, which operates the leading news and information companies in more than 20 cities, reaching 52+ million people monthly with our quality, real-time journalism and community engagement. Our company is built upon the values of Integrity, Customer-first, Inclusiveness, Collaboration and Forward-looking. For more information about Advance Local, please visit www.advancelocal.com .
Advance Local Media includes ZeroSum, Headline Group, Adpearance, Advance Aviation, Advance 360 Health, Advance 360, Advance 360 Education, Advance Local Events, Advance National Solutions, Advance Travel & Tourism, Cloud Theory, Hoot Interactive, Reckon, Red Clay Media, Search Optics, Subtext, Lonestar Live, MLive Media Group, Advance Ohio, Alabama Media Group, NJ Advance Media, Advance Media NY, MassLive Media, Oregonian Media Group, Staten Island Media Group, PA Media Group.
Advance Local Media is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity/affirmative action employer, encouraging applications from people of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, genetic information, national origin, age, disability, sexual orientation, marital status, veteran status, or any other category protected under federal, state or local law.
If you need a reasonable accommodation because of a disability for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information.
Advance Local does not provide sponsorship for work visas or employment authorization in the United States. Only candidates who are legally authorized to work in the U.S. will be considered for this position.
Email Alert for Customer Journey Coordinator jobs in Portland, OR, United States
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