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Trellix
Santa Fe, NM, United States
Job Title: Customer Success Manager Role Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the ado
Job Source: TrellixOracle
Santa Fe, NM, United States
Job Description Come join us! Customer Success Manager – 83343.Customer Service Analyst 3-Support.SUPP.SUPPACC The Oracle Construction and Engineering Global Industry Unit (CEGIU) has an immediate opening for a Customer Success Manager (CSM) in our Americas General Accounts team. This individual will be responsible for managing a portfolio of en
Job Source: OracleVerint Systems
Santa Fe, NM, United States
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results f
Job Source: Verint SystemsTrellix
Santa Fe, NM, United States
Job Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that in
Job Source: TrellixiCIMS
Santa Fe, NM, United States
Job Overview In this role, you’ll partner with assigned customers to help them build their winning workforce through a best-in-class talent acquisition approach leveraging the iCIMS Talent Cloud! Equipped with leading industry tools including Gainsight, you’ll build and continually update mutual success plans, aligning customer goals with an effec
Job Source: iCIMSPagerDuty
Santa Fe, NM, United States
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site (https://careers.pagerduty.com/home) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! The Principal Customer Success Manager is aligned at the customers' key stak
Job Source: PagerDutyPagerDuty
Santa Fe
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site (agerduty.com/home) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! The Principal Customer Success Manager is aligned at the customers' key stakeholder level, buil
Job Source: PagerDutySHI GmbH
Santa Fe, NM, United States
Job Summary The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI’s customers. The SR. CSM will help existing customers to maximize their investment in our ITAM programs. The position reports to the Manager – ITAM Customer Success and ultimately to the Director of ITAM Customer Succe
Job Source: SHI GmbHSanta Fe, NM, United States
Customer Success Manager
at Cleo (US)
Remote
Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.
What You Will Be Doing
Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduled
Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey
Manage a customer base of 30+ customers, including regular 1 on 1s with key stakeholders and quarterly Executive Business Reviews
Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers
Understand our customer’s organizational structure and develop relationships with key business stakeholders
Understand our customer’s business and link customer goals to compelling solutions to be delivered
Proactively assist in problem resolution, both internally and externally
Keep accurate records, including documented customer service actions and discussions.
Escalate issues appropriately to Services, Support, Product, etc.
Develop compelling recommendations, with strong close rates for add-on business
Invest in developing both self and others, as well as contribute to organizational efforts, as required
Your Qualifications
5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
Proven ability to work in a fluid environment, with limited processes
Excellent communication and presentation skills directed at both business-oriented and technical audiences
A few things we have to offer:
Competitive compensation
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Representing a company with 4,000+ clients and a 99% retention rate
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day
Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.
Email Alert for Customer Success Manager jobs in Santa Fe, NM, United States
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