Global Manager – Americas – Sales and Event Marketing

Chicago, IL, United States

Organization- Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt seeks an enthusiastic Global Manager, Sales and Event Marketing, to join our Hyatt Sales Force Americas team. The Global Manager will develop compelling content for our B2B Hyatt Sales Force customers across various segments (Group, Transient, Global Enterprise and Luxury, Lifestyle & Leisure) that will drive account revenue, market share, increase loyalty and support other organizational goals. They will support account development strategies and work closely with internal stakeholders to developing meaningful and comprehensive sales materials. Additionally, the Global Manager will manage the B2B event planning and execution for the Americas based Luxury, Lifestyle and Leisure team. This includes implementation of key internal client events and activations to support revenue opportunities through our key partners as well as our proprietary programs. Uniquely curated activations and events, new business development and brand awareness globally is also key to supporting our hotels through proactive sales missions, tradeshows/events and hotel familiarization trips, and the Global Manager will work closely with LLL Directors and Managers to organize, plan and execute . In this role, you will be collaborating closely with the broader Hyatt Sales Force and individual hotel teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests. This position will report to the Global Manager, Marketing & Analytics.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

Annual allotment of free hotel stays at Hyatt hotels globally

Flexible work schedule and location

Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The primary responsibilities of the Global Manager include both B2B marketing across HSF segments and Luxury, Lifestyle & Leisure event planning/execution to directly impact revenue opportunities. This unique role offers an opportunity for a creative, passionate, and resourceful storyteller to create compelling content and messaging that supports our overall purpose and highlights our portfolio of brands to our B2B partners across the HSF Americas team. This position will support all segments including Meetings and Events, Corporate Travel, TMC/Consortia, Luxury, Lifestyle & Leisure, with a close relationship across internal stakeholders including legal, corporate events, loyalty, B2B marketing, and more. The Global Manager will also be responsible for developing short term and long-term solutions to support marketing opportunities with external stakeholders. A supportive focus on new business development and brand awareness for our HSF Directors and Managers globally is also key to supporting our hotels through proactive sales missions and customer facing events. This is a remote position and reports directly to the Global Manager, Marketing & Analytics.

Develop and manage B2B marketing strategies in line with Hyatt Sales Force (HSF) objectives.

Plan and oversee events for 20-200 clients, supporting brand-led engagement and B2B opportunities across Luxury, Lifestyle & Leisure accounts.

Share market research findings to refine marketing strategies and stay informed about industry trends, customer needs, and competitor activities.

Create empowering tools for the team, including sales decks and educational webinars

Maintain open communication with HSF stakeholders to align marketing efforts with organizational goals and retain/expand key accounts.

Implement individualized marketing strategies based on customer preferences and behavior data.

Analyze campaign performance, gather feedback, and adjust strategies for continuous improvement.

Update and manage sales collateral based on corporate guidelines, policies, and sound commercial judgment.

Collaborate on new projects, increase support levels while ensuring brand integrity and quality.

Manage internal communications on behalf of HSF, communicating with the field.

Collaborate across business partners in Hyatt Prive, Brand teams, legal, marketing & loyalty, hotel partners, and HSF.

Partner with internal teams to curate unique marketing touchpoints like newsletters, digital ads, editorial content, and other opportunities throughout the year.

Manage event budgets

Support the planning and execution as well as attend industry events, representing Hyatt's principles and purpose, acting as a brand ambassador.

Track KPIs and prepare Monthly Activities Reports when necessary.

Qualifications

Experience Required:

At least 3 years in marketing and/or event management role

Event management experience

Strong understanding of corporate, meetings & events, luxury, lifestyle and leisure global travel

Passionate storyteller

Creative mindset with the ability to think strategically and analytically

Very strong follow up, organizational skills and leadership skills

Must be a self-starter and capable of working independently in a fast paced and relatively autonomous environment

Ability to accept advisement and feedback from stakeholders and act quickly to implement a path forward

Must have excellent communication and interpersonal skills, with an ability to stay nimble and proactive

Takes initiative, is a team player, personable, discreet, and reliable

Strong project management skills and execution for large scope initiatives

Experience Preferred:

Bachelor’s degree preferred

Comprehensive knowledge of Hotels and Sales Practices

MS Office, Canva, Powerpoint, Lanyon, Reserve, Opera, Oracle and Envision preferred

Has worked within hospitality sales, events, or marketing

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

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