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Manager, Account Management

Dallas, TX, United States

Role: Manager, Account Management

Location: Dallas, Texas (Hybrid)

Reports to : Sr. Manager, Account Management

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership !

About This Role:

We’re seeking an Account Management Manager for our Account Management team. In this leadership role, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and objectives. You will be responsible for developing and implementing sales strategies, coaching and training sales staff, and ensuring customer satisfaction. You will be expected to lead by example and maintain a high level of professionalism.

About You:

You possess transferable skills to develop team members to ensure white glove customer experiences while also driving sales performance

You are able to influence laterally through process improvement, change in business practices and innovation

You have experience with competing priorities and maintain strong time management and organizational skills

You are detail oriented, flexible and have the ability to interact with and influence a diverse set of associates

Strong communicator that is energized by coaching, developing, and motivating others

You have excellent written, and verbal communication skills

You remain calm and courteous under pressure

You are able to effectively coach, train, evaluate performance, and motivate associates

You are technically savvy with knowledge of relevant computer programs and contact center software

Responsibilities:

Develop and implement sales strategies to achieve sales targets and objectives

Lead and motivate a team of sales representatives to achieve individual and team targets

Conduct regular performance evaluations and provide coaching and training to sales staff

Monitor and analyze sales metrics to identify areas for improvement and adjust strategies accordingly

Collaborate with other departments to ensure the smooth operation of the sales process

Maintain accurate sales records and report regularly on sales performance

Motivate and encourage agents through positive communication and feedback

Provides product/service information by answering questions and being available to associates

Must Haves:

Property and Casualty (P&C) license required

Home/Auto insurance policy knowledge required

5+ year's experience in a sales environment

Minimum 3 years in a Lead or Supervisor role in an insurance sales environment

Proven track record in achieving sales targets and objectives

Experience leading and developing a team of front-line associates

Experience in running the day-to-day aspects of a contact center through multiple contact channels, including e-mail, chat and phone

Excellent problem-solving skills with the ability to think outside of the box

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance,

Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)

Training and Career Growth - Training and internal career growth opportunities

Flexible Time Off - You know when and how you should recharge

Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers

Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

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