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Customer Service Specialist

Houston, TX, United States

Position Responsibilities

Medical Collections

Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts

Gathering information, performing research and resolving customer inquiries

Communicate appropriate options for resolution in a timely manner

Inform customers/patients about services available, and assess their needs

Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required

Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

Other duties as assigned

Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth’ s officers, senior management and staff.

Education and Experience High school diploma or college degree from an accredited college or university

Fluent in Spanish

Two to five years industry experience in medical revenue cycle management is required.

Medical experience, either practical or classroom knowledge needed.

Proven understanding of the medical revenue cycle.

Demonstrated excellent verbal, written and interpersonal communication skills.

Demonstrated knowledge of HIPAA rules and regulations.

Attention to detail

Good attendance record

Proven ability to work collaboratively in a team environment

Demonstrated ability to perform work in alignment with company mission and values

Proven PC proficiency in MS Office Suite Applications

Work Environment / Physical Requirements Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone

Occasional lifting may be required up to 25 lbs.

Must be able to sit for extended periods of time with frequent bending and stooping

Additional Notes Must be able to work any 8 hr. shift, Monday – Friday and occasional Saturdays

This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

GetixHealth is an equal employment opportunity employer.

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