Director of Information Technology

Dallas, TX, United States

At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.

What we’re seeking:

As the Director of Information Technology in the digital domain, you will be working closely with business stakeholders, prioritizing the digital roadmap, partnering with stakeholders, and overseeing the execution of high-impact initiatives. This person will interface with diverse groups both internally and externally to Frontier, including Engineering, Operations, Marketing, Sales, and executive leadership while representing the voice of the customer. In this in-person role, you will be required to report to 1919 McKinney Ave, Dallas, TX to complete your work responsibilities.

What you’ll do:

Manages large, complex digital initiatives in a results-driven environment

Ensures alignment and understanding of decision impact across teams

Leverages relationships and insights to reduce ambiguity to drive results

Clearly articulates goals, communicates, and defends (or redefines) the value proposition

Oversee the management of the entire technology portfolio including monitoring performance, identifying risks, and developing investment strategies

Manages portfolio budget and forecast

Responsible for aligning the digital portfolio of work to the business strategy

Provides regular updates on portfolio performance and value delivery

Create and communicate a compelling vision for our portfolio of digital products

Collaborate closely with the full cross-functional team (engineering, design, operations, sales, marketing, security) to help execute the strategic vision

Collect and analyze feedback from our customers, business partners, and operations team to distill down into actionable insights

Monitor the competitive and technological landscape for opportunities and/or product implications

Provides leadership in the strategic planning process – giving guidance, advice, and input into the organization’s ability to realize the strategies through investment appraisals, prioritization, and resource planning

Provides leadership to portfolio/program managers; builds, mentors, convenes, and coordinates the activities of a high-performing team

Application of best practices for portfolio execution and management

Thought leader and change agent in the establishment of an enterprise-wide strategy for unified portfolio, program, and project management

Collaborates with company leadership, business owners, and other stakeholders, (e.g., operations, engineering teams) to refine goals, and then define approaches to achieve them. Defines the business case and ensures alignment with the business vision and strategy

Analyze and evaluate potential risks associated with portfolio decisions, developing, and implementing risk management strategies

Continuously improve portfolio processes and systems to maximize efficiency and effectiveness

Hires, leads, manages, coaches, develops, and evaluates direct and indirect reports

Manage a team of at least 4 offshore/global vendors/resources

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

Salary Range: $150,000 to $200,000

20 PTO (Paid Time Off) days + 10 paid holidays per year

Day one medical, dental, vision and prescription drug plan

401k match of 50% on 6% of eligible compensation

Same-sex spouse and domestic partner benefits coverage

10 weeks of paid parental leave, 3 weeks of paid caregiver leave and up to $10k in adoption program assistance

What background you should have:

Bachelor’s degree and at least 5 years of experience performing Portfolio / Program / Project Management

Superior communication skills, written and verbal

Experience presenting to executive leadership

Demonstrate high energy/creativity and entrepreneurial skills

Experience working in a fast-paced agile environment

Strong analytical and problem-solving skills

Experience developing strategic initiatives that align with business goals and budgets

Experience in the identification, assessment, and contingency planning for risk factors

Experience developing, implementing, managing, and improving complex operational workflows with an emphasis on scalability and value delivery

Experience working with tech organizations and managing digital channels– including teams in software development, infrastructure, digital, data management, and others

Experience with MS Office Suite

At least 3 years experience in quantitative portfolio management; leading and managing largescale programs and knowledgeable of agile models

At least 3 years of experience negotiating with outside vendors, including negotiating contracts, and prices, resolving service issues, and reconciling differences

At least 3 years of experience working with stakeholders at the most senior levels of an organization

At least 3 years of experience contributing to financial decisions in the workplace

At least 3 years of direct leadership, indirect leadership, and/or cross-functional team leadership

At least 3 years managing 10+ person teams (vendors, FTEs, global teams)

Willing to travel up to/at least 10% of the time for business purposes (within state and out of state)

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different and can add value, we encourage you to apply! #BuildGigabitAmerica

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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