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ICW Group
San Diego, CA, United States
** Director, Customer Experience** **Job Category****:** Customer Experience **Requisition Number****:** DIRCU05073 Showing 1 location **Job Details** **Description** **PURPOSE OF THE JOB** Exciting opportunity for someone with a proven track record and passion for creating world-class customer service experiences. This inclu
Job Source: ICW GroupWorkiz
San Diego, CA, United States
This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today. Workiz is locate
Job Source: WorkizResMed Inc
San Diego, CA, United States
Director, Omnichannel Experience page is loaded Director, Omnichannel Experience Apply locations San Diego, CA, United States Sydney, NSW, Australia posted on Posted 7 Days Ago job requisition id JR_033733 The Challenge Sleep apnea is just the start. We're building a connected health ecosystem at ResMed, and you ca
Job Source: ResMed IncIllumina
San Diego, CA, United States
What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of d
Job Source: IlluminaIllumina
San Diego, CA, United States
What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of d
Job Source: IlluminaVeracyte, Inc.
San Diego, CA, United States
The Position: The Customer Experience Manager’s primary responsibility is managing an assigned territory consisting of up to 5 Sales Reps in the Urology business units with a close attention to superior service to internal and external customers to ensure client satisfaction and appropriate records and materials management are consistently maintain
Job Source: Veracyte, Inc.Epic Gardening
San Diego, CA, United States
**Customer Experience Specialist** Remote - San Diego, CA **If this sounds like you, weve got a fantastic position available**. This is the *perfect* role for someone who wants to spend their time helping people improve their gardens, and thus their lives. Someone who has multiple years of experience in making a customers interaction memorable
Job Source: Epic GardeningSmartcity
San Diego, CA, United States
** Customer Experience Professional** **Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** CUSTO01044 Showing 1 location **Job Details** **Description** ****Company Overview**** The Customer Experience Professional contributes to the overall success of the organization by working clos
Job Source: SmartcitySan Diego, CA, United States
What makes Workiz unique?
This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today.
Workiz is located in the heart of San Diego in the convenient area of Kearny Mesa. Our open space offices can accommodate our 50 employees and when we are not hard at work, you can find us relaxing with a cup of coffee or surfing the Pacific Beach breaks. Workiz understands that you have a life outside of the office, so we have a flexible work week that allows you to work 3 days from the office and two days from home, but you won't want to miss Fun Hour!
Workiz is seeking a strategic and customer-focused Director of Customer Experience to lead our customer success team and oversee all post-sales teams. In this role, you will be responsible for driving the entire customer experience, including managing support, tier 3 support, and Customer Success Management (CSM) teams. Your primary goal will be to ensure seamless collaboration between these teams to deliver exceptional customer service and achieve successful customer outcomes, with a focus on expansions and cross-selling opportunities.
Responsibilities:
Develop and execute strategies to enhance the overall customer experience and drive revenue growth
Lead and coordinate all post-sales teams to optimize customer satisfaction and retention
Identify opportunities for expansions and cross-selling to maximize customer value
Collaborate with cross-functional teams to identify and capitalize on upsell opportunities
Analyze customer feedback to identify areas for improvement and enhance the customer journey
Implement innovative approaches to enhance the customer experience and drive sales performance
Provide strategic direction and guidance to the customer success team and post-sales teams
Ability to consistently hit goals, work collaboratively to achieve company objectives, and successfully meet revenue targets
Requirements:
5+ years of experience in a leadership role within customer-facing organizations, in the SaaS industry, with a strong focus on customer experience
Demonstrated ability to lead large teams and drive customer success initiatives through empathy and a customer-centric approach
Proven track record of overseeing post-sales teams, utilizing analytical and data-driven insights to enhance customer outcomes and drive revenue growth
Ideally combined background of post-sale and sales experience
Compensation : $170,000-$190,000
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Email Alert for Director of Customer Experience jobs in San Diego, CA, United States
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