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Service Advisor

Houston

Job Description Job Description The Service Advisor provides critical telephone and in-person assistance to our valued clients. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Service Advisor helps with administrative duties, gathers information from technicians to sell services or repairs to customers, and helps process orders.

The ideal candidate has a pleasant and courteous personality, is fluent in English, can provide excellent customer service even during times of stress, and has strong phone and computer skills. Previous customer service or other related experience is highly preferred.

RESPONSIBILITIES

Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints

Coordinates questions and issues with the appropriate department personnel

Maintains records of customer interactions and transactions

Handles customer complaints or escalates when necessary

Meets or exceeds all service and sales targets

Provides administrative assistance as needed

Attends all staff meetings, trainings, and educational classes as required

Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required; some post high school education or training preferred

Previous Service Advisor or related experience preferred

Pleasant/friendly demeanor and an outgoing personality

Highly professional and dependable

Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress

Strong organizational and problem-solving skills

Outstanding phone skills

Strong computer and internet skills, including Microsoft Office suite

Experience with CRM or other customer service software a plus

BENEFITS

Monday - Friday work week (closed on Saturday and Sunday)

Medical Insurance

Dental and Vision Insurance

Hourly pay plus commission

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