Immigration Program Manager, IRC
Santa Clara, CA, United States
The Immigration Program Manager, provides guidance, leadership, and direct support for immigration legal and related civic engagement services. The Program Manager is responsible for supervision of legal services provided by DOJ accredited representatives, and staff and intern performance as well as program delivery, implementation, and development. The Program Manager is expected to be either accredited by the US Department of Justice (DOJ) through IRC or is an attorney admitted to any state bar to represent clients in immigration matters before United States Citizenship and Immigration Services (USCIS).
Responsibilities:
Represent IRC at immigration-related meetings and events in the community, with partners and funders, and with government agencies, including by giving presentations
Create and support implementation of outreach strategy. Develop and implement media opportunities in conjunction with the Executive Director, Communications and External Relations Manager, and Senior Development Manager for publicizing local immigration work/services
Cultivate partnerships and opportunities with key legal service providers, community-based organizations, and other local organizations or institutions, to enhance collaboration and outreach for legal and civic engagement services
Develop strategic plan for immigration and related services, incorporating client and partner feedback, to increase responsiveness of services, increase sustainability, and improve service delivery
Cultivate donors, identify funding opportunities, and solicit funds through grants and opportunities
Serve on Program Management Team and work effectively across programs to further IRC’s mission. Contribute to and support office-wide Strategic Action Plan. Direct Client Services
Maintain a limited caseload of cases before US Citizenship & Immigration Services, including family reunification, adjustment of status, and naturalization cases
Stay apprised of relevant immigration law and policy, and maintain DOJ accreditation or admission to the bar by attending and keeping records of continuing legal education training and credits
Maintain strict client confidentiality and observe all ethical practices/obligations as outlined in IRC’s Immigration Program Policies Manual
Provide daily direct supervision to immigration services staff employing adaptive management techniques to provide regular individual supervision and support; mentor staff, set clear performance expectations and goals, give regular performance feedback, help prioritize workloads, help troubleshoot challenges, and maintain appropriate professional development plans
Ensure all cases have high-quality legal review and that clients are counseled appropriately on their immigration options and potential risks and consequences of applying for certain immigration benefits
Ensure immigration staff adhere to the IRC Immigration Program Policies Manual, including through regular mentorship, direct observations of key client service activities (e.g., client intakes), and by ensuring staff receive frequent, ongoing relevant (internal and external) legal training, including on legal ethics, and have the most up-to-date guidance regarding immigration adjudication trends and policies
Ensure all staff, interns and volunteers have a clear understanding of what activities constitute the unauthorized practice of law and how these boundaries should be applied in IRC’s legal service model
Develop and monitor case acceptance policies and caseload targets and limits
Promote and develop a high functioning, collaborative team and ensure effective integration of internships and volunteers within programs; collaborate with other IRC program areas as appropriate to ensure client-centered service
Actively co-facilitate and support grant opening, grant review, and grant closing meetings, and lead all aspects of grant cycle, including developing/implementing monitoring & evaluation plans.Oversee and/or conduct regular internal case file reviews (paper files and electronic case files) to ensure compliance with IRC Immigration Program Policies as well as any donor requirements. Develop/maintain effective quality assurance systems and processes for course correction
Serve as the key liaison with the Immigration HQ Technical Unit for caseload and ongoing legal work, including participating in regular calls and trainings
Responsible for accurate and timely completion of all program reports as required by funding sources, headquarters, and other partners
Track monthly and quarterly performance and ensure all client work is documented in Lolly Law and ETO
Track budget spending for immigration, including against grants as well as progress of revenue against goals
Regularly consolidate immigration fees with finance colleagues
Qualifications:
Law degree (JD or LLM) from an ABA-accredited U.S. institute and admission to any state bar or equivalent work experience combined with DOJ accreditation with the IRCN
At least 3 years of professional experience representing individuals before USCIS
At least 3 years of experience providing supervision in a legal services context and program management
Demonstrated ability to develop and cultivate partnerships in furtherance of program development goals
Demonstrated understanding of fiscal management and reporting required. Proven track record in business development, including proposal writing and development, grant management, and budgeting, highly desired
Excellent English written and oral communication skills, including presentation skills.
Proficiency in another language strongly preferred
How to Apply:
Create a profile and apply at the IRC career center .
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