Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
TEKsystems
Denver, CO, United States
Description: Our client is looking for someone to come in and provide leadership to there help desk team. This person will run a team of 4-5 people that will support the 4 locations of the organization. They will be needed to help come in and provide better processes. ServiceNow has been live in there environment since October and they still need
Job Source: TEKsystemsDexian
Denver, CO, United States
Dexian has been engaged to find and IT Technician for immediate assignment with a city municipality in the Denver region. This position will be working onsite five days a week at the City's Headquarters location. Working remotely or relocation are not viable options. The IT Technician provides Tier 1 (first line support) and occasional Tier 2
Job Source: DexianDigital Intelligence Systems, LLC (DISYS)
Denver, CO, United States
IT Support Technician (Service Desk) Job details Posted 09 April 2024 Location Denver, CO Job type Contract Reference 916494 Job description Dexian has been engaged to find and IT Technician for immediate assignment with a city municipality in the Denver region. This position will be working onsite five days a week at the City's Headquarters
Job Source: Digital Intelligence Systems, LLC (DISYS)Sunrun
Denver, CO, United States
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview This individual in this position will be responsible to manage the perfor
Job Source: SunrunLincoln Financial Group
Denver, CO, United States
Alternate Locations: Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 73070 The Role at a Glance We’ re excited to bring on a Service Rep, for IT Service Desk Support! In this position, y
Job Source: Lincoln Financial GroupCrescens
Golden, CO, United States
Title: Help Desk Support Location: Golden, CO (Hybrid) Duration: 6+ Months Type: Contract Note : Must me local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam. Responsibilities : Provides support to end users on a variety of issues. Identifies, researches,
Job Source: CrescensModoc Tribal Enterprises Authority
Lakewood, CO, United States
Eagle TG is seeking a dynamic, proactive, and self-starting Service Center Lead to join our team in Lakewood, CO. Missing a certification for this position? Eagle TG will work with candidates that are otherwise fully qualified to help them obtain required certifications such as CompTIA Sec+, ITIL, CISSP, and other required certifications." Compens
Job Source: Modoc Tribal Enterprises AuthorityMidas Consulting
Golden, CO, United States
Title - Help Desk Support I Client - Colorado Department of Transportation Duration: - Apr 2023 - no end date (but say - it's a long term project with the possibility of extension or conversion to full-time) Max Pay Rate - $30/hr. on W2 & $35/hr. on C2C Address - 425C Corporate Circle Golden, Colorado - 80401 (Onsite from day1) Schedule - Mo
Job Source: Midas ConsultingDenver, CO, United States
Support Center (Service Desk) Manager
Employment Type: Full Time, Mid-level
Department: Information Technology
CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Qualifications:
- Experience in one of the following disciplines: Information Systems, Information Technology,
Engineering, Management/Business Management, or Computer Science.
- Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award.
- Demonstrated experience re-engineering or setting up service desks according to industry best practices.
- Demonstrated experience obtaining Government management buy-in for improving the service desk by demonstrating greater Return on Investment.
- Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity.
- Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.
- Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness.
- Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques.
- Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs.
- Demonstrated experience developing a customer care philosophy that ensures customer satisfaction.
- Demonstrated experience analyzing service desk performance through various statistical and reporting methods.
- Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy.
- Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]
$80,000 - $200,000 a year
Email Alert for Support Center (Service Desk) Manager jobs in Denver, CO, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.