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Peregrine Technologies
San Francisco, CA, United States
At Peregrine, we build software to power critical decision-making for public safety and emergency response organizations. These organizations use our technology to protect lives, protect property, and deliver their best service to the public. We are motivated to help institutions solve their hardest problems through better decision-making. We are
Job Source: Peregrine TechnologiesTMX Finance Family of Companies
San Mateo, CA, United States
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy
Job Source: TMX Finance Family of CompaniesJobs for Humanity
Union City, CA, United States
Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Safelite Job Description Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass
Job Source: Jobs for HumanityPeregrine Technologies, Inc.
San Francisco, CA, United States
We are looking for a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and
Job Source: Peregrine Technologies, Inc.TMX Finance Family of Companies
San Mateo, CA, United States
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy,
Job Source: TMX Finance Family of CompaniesCommunity Choice Financial Family of Brands
San Bruno, CA, United States
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy
Job Source: Community Choice Financial Family of BrandsPeregrine Technologies
San Francisco, CA, United States
At Peregrine, we build software to power critical decision-making for public safety and emergency response organizations. These organizations use our technology to protect lives, protect property, and deliver their best service to the public. We are motivated to help institutions solve their hardest problems through better decision-making. We are
Job Source: Peregrine TechnologiesCommunity Choice Financial Family of Brands
San Francisco, CA, United States
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy
Job Source: Community Choice Financial Family of BrandsAlameda, CA, United States
Title: Customer Care Advocate Department: Customer Care
Union: Teamsters 853 Grade: 3
FLSA: Non-exempt Hours per week: 40
Date Posted: 04/17/2024
Position Summary
The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
Updates files, including documenting system notes of conversations or action taken.
Performs tasks associated with the administration of retirement and health and welfare benefits such as;
Processing and/or sending mailers or required forms as requested by members.
Processing and/or sending correspondence related to member or claims status.
Processing enrollments and updating member information in applicable system(s).
Distributing communications related to regulatory requirements.
Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request.
Researches and resolves complex and technical issues and irregularities.
Performs other duties as assigned.
Minimum Qualifications
High school diploma or GED.
Six months of experience working in customer service, third-party administrator processing, or benefits administration.
Strong work ethic and team player mentality.
Highly developed sense of integrity and commitment to customer satisfaction.
Ability to communicate clearly and professionally, both verbally and in writing.
Solid organization skills with strong detail orientation and listening skills.
Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
Proficient computer skills including MS Office tools and applications.
Preferred Qualifications
Call center experience in benefits claims, billing, or eligibility.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [email protected], and we would be happy to assist you.
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently seeking an experienced Customer Care Advocate with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 40 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before
Hourly Rate: 21.48/hr
Internals to Apply:
If you meet the minimum qualifications and are interested in applying for the above position, please submit an application. All applications must be received by 5:00 pm on the Internal Posting Deadline listed above in order to be considered prior
Email Alert for Customer Care Advocate jobs in Alameda, CA, United States
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