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Cherokee Nation Technologies
Seattle, WA, United States
Information Technology Support This position requires an active Secret clearance. The contractor shall provide Tier Two support for WADS IT requests and resolve technology issues in an expedient manner. WADS requires support for approximately for approximately 300 Network Users, 300 NIPR/SIPR workstations, 100 VoiP and VoSiP phones and 4 printers.
Job Source: Cherokee Nation TechnologiesAT&T
Redmond, WA, United States
Job Description: Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how th
Job Source: AT&TPIKEMANN LLC
Seattle, WA, United States
Pikemann is searching for a Help Desk Manager to join our Team! The Help Desk Manager is responsible for the administration, maintenance, and support of computer systems, applications, and network infrastructure in Azure and on-premises. Duties and Responsibilities: Participates in the department's mission implementation with the director an
Job Source: PIKEMANN LLCPikemann LLC
Seattle, WA, United States
Pikemann is searching for a Help Desk Manager to join our Team! The Help Desk Manager is responsible for the administration, maintenance, and support of computer systems, applications, and network infrastructure in Azure and on-premises. Duties and Responsibilities: Participates in the department's mission implementation with the director an
Job Source: Pikemann LLCSound
Tukwila, WA, United States
Overview The IT Infrastructure Engineer performs ongoing activities to maintain and enhance infrastructure technologies utilized by the organization. The Engineer serves as an escalation point to our Service Desk Tier I team. This is an on-site position in Tukwila, WA. Responsibilities ESSENTIAL FUNCTIONS AND DUTIES Provides escalated Tier 2 sup
Job Source: SoundWipro
Redmond, WA, United States
About Wipro: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies
Job Source: WiproMilliman
Seattle, WA, United States
Description Who We Are Independent for 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business tra
Job Source: MillimanVectrus
Silverdale, WA, United States
Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our
Job Source: VectrusSeattle, WA, United States
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
Description
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We're looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.
Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. This position is located onsite in our corporate offices. Hours are Monday through Friday from 8 am to 5 pm.
Key job responsibilities
Provide comprehensive technical support to Amazon Corporate employees.
Travel between buildings in local area as required.
Occasional travel to other US cities as required.
Look for innovative process improvements and participate on teams to implement change.
Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
Provide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.
Provide in person support to internal customers for a variety of IT related software and hardware issues.
Creates and updates standard operating procedures (SOPs) to improve the teams' knowledge through knowledge management.
Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution.
Manages ticket quality by executing ticket auditing across North America.
Assists with technical projects across In-Person Support, assuring deadlines are met and projects are completed on time.
Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.
Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.
Interview candidates applying for new roles in OPC.
Identify and provide training for front-line support to assist in career development.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Basic Qualifications
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma
Preferred Qualifications
2+ years of computer networking experience
Experience supporting video conference and teleconference equipment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Email Alert for IT Support Engineer I, IT Services, IT Services jobs in Seattle, WA, United States
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