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Stevens Creek Toyota
San Jose
Job Description Job Description Job Description: The Service Coordinator (SC) is a specialized, highly trained, and skilled member of the Service Client Care Center. The SC handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due and overdue clients, special order parts notifications, and
Job Source: Stevens Creek ToyotaMidPen Housing
San Jose, CA, United States
At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in digni
Job Source: MidPen HousingAbode Services
Menlo Park, CA, United States
Abode Services values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode Services is mandating that all employees be vaccinated effective September 30, 2021 .Everyone deserves a home. Abode Services’ mission is to end homelessness – doing whatever it takes to help those who need it most. Abo
Job Source: Abode ServicesMidPen Housing
Palo Alto, CA, United States
Services Coordinator I - Careers At MidPen Housing Corporation Share with friends or Subscribe! Back To Openings Services Coordinator I Department: Resident Services Office: Serenity Senior Apartments Location: East Palo Alto, CA START YOUR APPLICATION WHY MIDPEN At MidPen, we build communities that change lives
Job Source: MidPen HousingAbode Services
San Jose, CA, United States
Abode Services values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode Services is mandating that all employees be vaccinated effective September 30, 2021 . Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Service Coordi
Job Source: Abode ServicesMidPen Housing
Los Gatos, CA, United States
WHY MIDPEN At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to l
Job Source: MidPen HousingNewmark ltd
San Jose, CA, United States
Job Description Provide positive and helpful presence assisting clients. Code invoices and maintain tenant contact lists. Oversee contracting work performed at property. Responsibilities Essential Job Duties: Set up files and develop a system to track contracts, purchase orders, etc. Code invoices and collect necessary documentation for payment
Job Source: Newmark ltdStanford University
Palo Alto, CA, United States
Stanford's Graduate School of Business has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no
Job Source: Stanford UniversitySan Jose, CA, United States
Job Description: The Service Coordinator (SC) is a specialized, highly trained, and skilled member of the Service Client Care Center. The SC handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due and overdue clients, special order parts notifications, and handles several other outbound calling activities. The SC must possess outstanding communication skills, multi-tasking skills, and time management skills. Must be cheerful and have an enthusiastic disposition, possess the ability to speak articulately, have great work ethics, and enjoy making outbound telephone calls.
Requirements:
Applicants must have a minimum of 1 year of Call Center experience
Mastering all training materials provided in training which includes phone scripts and word tracks pertaining to client questions.
Basic operational software techniques for CDK and TEKION SCHEDULER service CRM.
Having the aptitude and desire to develop a solid understanding of product information related to all Toyota/VW vehicles and all maintenance and repair services provided by the service department listed in CDK.
Willingness to develop an understanding and adhere to Client Care Center “Policies and Procedures Manual”
The ability to meet or exceed all Key Performance Indicators that measure performance.
Being organized, self-disciplined, and a quick learner
Must be available to work weekends anywhere from 8 am to 6 pm.
Must be able to work a flexible schedule (40 hours per week)
Responsibilities:
Promptly and professionally answer multiple inbound calls with the number one goal being to provide an exceptional client experience and to schedule a solid and specific service reservation with the service team.
Master and follow all training materials including inbound service scripts and all word tracks and scripts in Service CRM software to accurately set inbound service reservations.
Provide clients with information pertaining to current service offerings.
Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due and overdue services.
Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
Benefits:
A professional work environment with state-of-the-art equipment and software.
Motivating paid training program.
Consistent ongoing training and performance feedback.
Bonus earning potential is based on performance and Key Performance Indicators accomplished by individuals and teams.
401(k)
Dental insurance
Health insurance
Paid time off
Email Alert for Service Coordinator jobs in San Jose, CA, United States
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