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Big Y
Peabody, MA, United States
Job Description Exceed our customers' evolving expectations by providing and ensuring a positive customer experience through the checkout process by remaining visible and greeting all customers. Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve,
Job Source: Big YBig Y
Norwood, MA, United States
Job Description Exceed our customers' evolving expectations by providing and ensuring a positive customer experience through the checkout process by remaining visible and greeting all customers. Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve,
Job Source: Big YEF Education First
Boston, MA, United States
Customer Service Specialist Internally titled: Traveler Support Specialist (TSS) Start Date: September 3rd, 2024 Application Deadline: August 2nd, 2024 For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For
Job Source: EF Education FirstStaffing Now
Middleton, MA, United States
We are looking for a multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling receptionist duties, entering claims and sending documentation to attorneys. Must have prior billing, clerical and receptionist experience required. Our client offer
Job Source: Staffing NowThe Saatva Company
Boston, MA, United States
Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great nights sleep. At Saatva, we do more than sell mattresses to consumers. We are a brand that believes in consciousness and goodness from what we put in our products, to how we treat our customers and each other. We believe our
Job Source: The Saatva CompanyBig Y
Norwell, MA, United States
Job Description Exceed our customers' evolving expectations by providing and ensuring a positive customer experience through the checkout process by remaining visible and greeting all customers. Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve,
Job Source: Big YMarathon Physical Therapy
Boston, MA, United States
Marathon Physical Therapy & Sports Performance is a privately owned, multi-location practice with a staff of physical therapists, massage therapists, athletic trainers, exercise physiologists, pilates & yoga instructors, CSCS, and personal trainers with a mission to provide high quality physical therapy along with complimentary Health & Wellness pr
Job Source: Marathon Physical TherapyStaffing Now
Beverly, MA, United States
Customer Service temporary to hire located on North Shore. Duties: Taking orders via phone, fax and emails. Entering orders into manufacturing database. Experience with quoting and expediting orders in a fast paced environment. Strong communication skills. Experience with Microsoft 365 and ability to work within a custom database. 2 to 5 years cust
Job Source: Staffing NowBoston, MA, United States
Biofourmis is a rapidly growing, global digital health company filled with committed, passionate professionals who care about augmenting personalized care and empowering people with complex chronic conditions to live better and healthier lives. We are pioneering an entirely new category of medicine by developing clinically validated, software-based therapeutics to provide improved outcomes for patients, smarter engagement & tracking tools for clinicians, and cost-effective solutions for payers. We are collectively devoted to a single-minded idea: powering personally predictive care.
Our dynamic growth has been marked by doubled headcount in the last 12 months via both expansion & acquisition, yielding a global footprint with offices in Boston, Singapore, Bangalore, and Zurich. We are backed by prominent international venture capital investment & have cultivated relationships with worldwide healthcare stakeholders over the last 5 years. Our talented team features numerous PhD’s in Data Science and Biostatistics, over 80 patents, prolific scientific publications, world-class systems, developers & engineers, and leaders in the clinical operations space.
Role Overview
As the primary contact for our end-users, the Customer Service Specialist will provide
outstanding service by answering questions, assisting with user compliance, onboarding,
offboarding and minor troubleshooting. In addition to assisting our users, the Customer Service
Specialist acts as a subject matter expert and liaison with internal teams to optimize service
delivery, internal processes, and product improvements. This role sits within the Customer
Success Organization and reports to the Managers of Customer Support. Success in this role is
demonstrated by providing an unparalleled level of service to users, exhibiting deep product
expertise, adherence to contractual service level agreements, and successfully meeting or
exceeding team and individual performance metrics.
Responsibilities
Provides exceptional service to users
Handle user inquiries via multiple channels (email, in/outbound calls, etc.) in a timely,
polite, and professional manner
Listen to users; identify, research, and understand their needs; resolve user issues
Assist users with onboarding onto the mobile app and walking through hardware set up.
Assist users with offboarding and retrieval of equipment.
Assist with hardware compliance.
Able to follow unique customer scripts.
Recognize, document, and alert on trends
Meet or exceed individual/team performance metrics and client contractual SLAs.
Requirements
Ability to work in flexible hours as needed, this includes weekends. The ideal candidate will be based in Boston as this role will be hybrid, requiring two days in office minimum.
Minimum of 1 to 3 years customer service experience in a high call volume call center
Experience with ticketing systems like Salesforce
General understanding of mobile OS such as iOS and AndroidOS
Excellent verbal and written communication skills
Good attention to detail and commitment to quality
Ability to multi-task and pivot in this fast moving start up.
Ability to work well with people and within cross-functional teams
Ability to work with a wide range of age demographics and identify end user
needs/challenges through active listening and resolution
Knowledge-driven Mindset: Enjoys learning, growing, and continuously improving not only themselves, but looks to help improve their team, the customer experience, and ultimately the company through the supportive notion of people, processes, and technology
Master of Simplicity: The organizational skillset to quickly assess a problem, sort it all out, and then present to the customer the simplest answer possible to resolve their problem
Strong Communicator: Both verbally and in writing, the ability to document, translate, and clearly articulate ideas and information in an authentic way
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Email Alert for Customer Service Specialist jobs in Boston, MA, United States
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