Technology Manager

Charlotte, NC, United States

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Core Customer/Client Data Platforms team is looking for a driven and talented manager to join our team. The ideal candidate will be an experienced manager who shows sound business judgment, is highly technical, can influence others and has strong analytical skills. The selected candidate will manage technical teams supporting one or more critical Tier-1 applications.

This individual will be expected to provide leadership and deep technical expertise in multiple aspects of solution design and application development.

Accountable for solution delivery management for their teams.

Accountable for the application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews)

Creates the technology strategy for their technical domain.

Facilitates performance and career development of individuals through performance reviews, coaching, and building individual development plans that are needed to develop competencies and skills.

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, and providing feedback and hands on career development.

Required Qualifications

Minimum of 3 years of managerial experience, including staffing, performance management, and compensation decision-making.

Experience in building and managing critical applications with high transactional volume.

Excellent problem-solving skills and the ability to work under pressure.

Effective communicator with strong organizational skills

Experience with leading multiple agile teams

Experience with delivering technology solutions within the Banking or Financial services sector.

Ability to foster strong relationships with both business and technology teams and leaders.

Ability to foster a collaborative team environment.

Desired Qualifications:

Ability to foster innovation and creativity.

Experience in budget management and resource allocation.

Ability to simply complex information.

Ability to work well within a large and complex organization.

Experience with multiple technologies including Java, Mainframe, ETL, and SingleStore.

Responsibilities:

Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives

Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills

Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met

Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization

Contributes to the technology strategy for their technical domain

Creates an inclusive and healthy working environment while helping to resolve organizational impediments/blockers

Ensures that execution is aligned with product strategy by working with the product management team and other stakeholders

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

People Manager & Coach: Knows and develops team members through coaching and feedback.

Financial Steward: Manages expenses and demonstrates an owner’s mindset.

Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

Influence

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Result Orientation

Solution Delivery Process

Agile Practices

Automation

Data Management

DevOps Practices

Shift:

1st shift (United States of America) Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Core Customer/Client Data Platforms team is looking for a driven and talented manager to join our team. The ideal candidate will be an experienced manager who shows sound business judgment, is highly technical, can influence others and has strong analytical skills. The selected candidate will manage technical teams supporting one or more critical Tier-1 applications.

This individual will be expected to provide leadership and deep technical expertise in multiple aspects of solution design and application development.

Accountable for solution delivery management for their teams.

Accountable for the application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews)

Creates the technology strategy for their technical domain.

Facilitates performance and career development of individuals through performance reviews, coaching, and building individual development plans that are needed to develop competencies and skills.

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, and providing feedback and hands on career development.

Required Qualifications

Minimum of 3 years of managerial experience, including staffing, performance management, and compensation decision-making.

Experience in building and managing critical applications with high transactional volume.

Excellent problem-solving skills and the ability to work under pressure.

Effective communicator with strong organizational skills

Experience with leading multiple agile teams

Experience with delivering technology solutions within the Banking or Financial services sector.

Ability to foster strong relationships with both business and technology teams and leaders.

Ability to foster a collaborative team environment.

Desired Qualifications:

Ability to foster innovation and creativity.

Experience in budget management and resource allocation.

Ability to simply complex information.

Ability to work well within a large and complex organization.

Experience with multiple technologies including Java, Mainframe, ETL, and SingleStore.

Responsibilities:

Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives

Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills

Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met

Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization

Contributes to the technology strategy for their technical domain

Creates an inclusive and healthy working environment while helping to resolve organizational impediments/blockers

Ensures that execution is aligned with product strategy by working with the product management team and other stakeholders

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

People Manager & Coach: Knows and develops team members through coaching and feedback.

Financial Steward: Manages expenses and demonstrates an owner’s mindset.

Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Agile Practices

Architecture

Automation

Data Management

DevOps Practices

Shift:

1st shift (United States of America) Hours Per Week:

40

About Us Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:

1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.

2. Think about why you can do the job and make a list of your skills that are relative to the job.

3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.

4. Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume

• Do be brief. Resumes should be 1-2 pages in length.

• Do be upbeat and active in your wording.

• Do emphasize what you have done clearly and concretely.

• Do be neat and well organized.

• Do have others proofread and critique your resume. Spell check. Make it error free.

• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.

• Don't be dishonest, always tell the truth about yourself in the most flattering light.

• Don't include salary history or requirements.

• Don't include references.

• Don't include accomplishments that do not support your professional goals.

• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)

• Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview

1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?

2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?

3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.

4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.

5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.

6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.

7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.

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