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City of Bellingham
Bellingham, WA, United States
Service Desk Technician I/II Print (https://www.governmentjobs.com/careers/cobwa/jobs/newprint/4505611) Apply Service Desk Technician I/II Salary $50,897.60 Annually Location City of Bellingham, WA Job Type Full Time Job Number 24-Service Desk Technician I/I Department Information Technology Services Opening Date 05/17/2024 Closi
Job Source: City of BellinghamCity of Bellingham
Bellingham
Service Desk Technician I/II Print (overnmentjobs.com/careers/cobwa/jobs/newprint/4505611) Apply Service Desk Technician I/II Salary $50,897.60 Annually Location City of Bellingham, WA Job Type Full Time Job Number 24-Service Desk Technician I/I Department Information Technology Services Opening Date 05/17/2024 Closing Date 6/3/2024 4:30 PM Pacif
Job Source: City of BellinghamSilver Reef Casino Resort
Ferndale, WA, United States
Description Summary: The Director of Information Technology (DIT) is responsible for overseeing all technical aspects of the Silver Reef Casino Resort. The DIT will work with the Executive Management Team to promote growth within the Silver Reef Casino Resort, through the use of technological resources. The DIT will direct all team members in the
Job Source: Silver Reef Casino ResortEnerSys
Bellingham, WA, United States
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Mot
Job Source: EnerSysSmartech
Bellingham, WA, United States
Job Description: SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years of IT hardware experience. Assignments will include traveling to customer sites to make warranty hardware replacem
Job Source: SmartechInternal Revenue Service
Bellingham, WA, United States
Duties WHAT IS THE INFORMATION TECHNOLOGY (IT) DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Information Technology The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower gr
Job Source: Internal Revenue ServiceCity of Bellingham
Bellingham, WA, United States
Are you a tech-savvy problem-solver, comfortable working independently, and ready to serve your community? The Bellingham Police Department is looking to hire a Systems Analyst. Join our team and help develop a technology driven environment where your ideas are valued and will help shape the future of Police technology. This position is
Job Source: City of BellinghamProliance Surgeons
Bellingham, WA, United States
Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of
Job Source: Proliance SurgeonsBellingham, WA, United States
PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.
Position: IT Technician
Department: Information Technology
Reports To: IT Support Manager
Position Overview:
The IT Technician serves as a primary point of contact for users experiencing IT issues or in need of technical assistance. This vital role ensures the smooth operation of the organization's technical infrastructure, maintaining high levels of operational efficiency and user satisfaction. The ideal candidate will bring a robust foundation in IT support, exceptional problem-solving skills, and a strong commitment to delivering outstanding customer service.
Key Responsibilities:
Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
Resolve user-reported issues using available tools and adhere to procedures and policies for handling support cases.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Troubleshoot technical issues to resolution and/or escalate to colleague, supplier, or partner organizations as required.
Log all service requests in the Service Desk Ticketing System.
Manage user setup and deployment for hardware/software for Windows and Mac computers.
Administer and troubleshoot Google Workspace to ensure seamless access and operation for all users.
Conduct basic firewall and network operations management, including monitoring network performance and configuring network devices.
Create and maintain comprehensive documentation for all user queries, issues, and technical procedures.
Administration of Okta for secure identity management.
Manage HubSpot settings and configurations to support sales and marketing activities.
Requirements:
Proven experience as a helpdesk technician or in a similar customer support role within an IT environment.
Strong understanding of computer systems (Windows and Mac), mobile devices, and other tech products.
Familiarity with Google Workspace, including Gmail, Drive, Docs, Sheets, and Meet.
Knowledge of basic firewall and network operations, including troubleshooting connectivity issues.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills, with the ability to effectively communicate technical information to non-technical users.
Strong organizational and time-management skills, with the capacity to prioritize tasks and manage multiple issues simultaneously.
A team player with a customer-oriented approach.
Education and Experience:
High school diploma or equivalent; higher education or certifications in IT, computer science, or related fields are a plus.
1-2 years of experience in a helpdesk or technical support role.
Certifications in ITIL, Google Workspace, Microsoft, or related fields are advantageous.
Experience in Okta and HubSpot administration is considered a bonus.
Work Environment:
This position requires the individual to work in our Bellingham, WA office on a regular basis. Remote work is permitted occasionally, subject to approval.
Benefits:
Competitive salary package.
Opportunities for professional development and certifications.
Health insurance and retirement plan options.
Supportive and dynamic work environment.
Employees and their qualified dependents are offered the following benefits: Medical
Health Savings Account
Dental
Vision
Additionally they are eligible to enroll in the following voluntary benefits: Short Term Disability
Accidental and Illness Insurance
Life Insurance
Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.
Employees are offered the following: Vacation Time as Needed
10 Sick Day
9 paid holidays and 2 paid floating holidays
3 days of Bereavement Leave
Time off for Voting and Jury Duty
Employee Assistance Program
Employees are eligible to participate in the company's yearly Stock Purchase Program.
Salary: $ 40,000-55,000 per year
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.
IT Technician jobs in Bellingham, WA, United States
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