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Brookfield Properties
Scottsdale, AZ, United States
Location Scottsdale - 14648 N. Scottsdale Road, Suite 290 Business As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildi
Job Source: Brookfield PropertiesXavier University
Scottsdale, AZ, United States
Job Summary Monday-Friday 8:00am-5:00pm CBS Northeast has a large inventory of new, surplus, and reconditioned circuit breakers, switchgear, motor control, transformers, and other power apparatus, along with hundreds of thousands of replacement parts. Our shop services include repairing, upgrading, reconditioning, and re-manufacturing your elect
Job Source: Xavier UniversityParker & Sons
Tempe, AZ, United States
Overview Are you looking for something more than just the average call center experience? Parker and Sons is currently seeking highly talented, money motivated, exceptional individuals for our Customer Care Representative team. Our team prides themselves on providing our customers with best-in-class customer service and service recommendations to
Job Source: Parker & SonsPrecise Systems (MD)
Scottsdale, AZ, United States
As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment p
Job Source: Precise Systems (MD)Radwell
Scottsdale, AZ, United States
Job Summary Monday-Friday 8am-5pm Responsible for performing sole analysis and participating in team analysis of business processes in order to recommend improvements and/or establish requirements for new development projects, including the responsibility for implementing it. This may include user testing, training and follow-up. ESSENTIAL DUTIE
Job Source: RadwellOneGuard
Phoenix, AZ, United States
Duties: Accept inbound customer calls and provide repair service by issuing work-orders to contractors for covered home warranty items Assist customers by answering home warranty questions and explaining coverage Follow-up with customers and contractors to ensure that service is performed in a timely manner, and with OneGuard's high standard of qua
Job Source: OneGuardMILLENNIUMSOFT
Tempe, AZ, United States
Position : Customer Service/Customer Care Representative Location : Tempe, AZ Duration : 4 Months Total Hours/week : 40.00 1st Shift Client: Medical Devices Company Level Of Experience: Entry Level Employment Type: Contract on W2 (Need US Citizens Or GC Holders Or OPT EAD or CPT) Job Description: Summary: Provide exceptional levels of cus
Job Source: MILLENNIUMSOFTSnowflake Computing
Arizona City, AZ, United States
Build the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning and building connec
Job Source: Snowflake ComputingScottsdale, AZ, United States
JOB SUMMARY
Monday-Friday 10:30am-7:30pm
The goal of the IT Support Team is to provide 24-hour email and phone support coverage, along with onsite support between 6:00 AM and 9:00 PM. Candidate’s primary responsibility is to support Radwell’s end users and ensure smooth day-to-day operations.
The Technical Support Analyst (TSA) is responsible to provide support to all end users of the organization and to be the first level of support to the Associate Technical Support Analyst.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer and resolve Help Desk calls in a timely and professional manner.
Maintain accurate, timely logs of all calls and tasks, using the ticketing system
Document user requests for feature changes or enhancements to existing systems
Process the receiving, logging and deployment of IT assets, providing reports and updates to the asset log as needed
Provide desk side installation and application support for users if needed.
Provision and remove users in coordination with Human Resources department requests
Train end-users in the use of Radwell business applications, Windows, and Microsoft Office
Provide support and training to the Associate Technical Support Analyst
Maintain and update the phone system.
Provide support to 3rd party applications in the Radiant Software system.
Work closely with the Infrastructure team to complete projects and tasks.
Provide consistent, professional, and exceptional customer service to all end-users.
Other tasks and duties as be assigned
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METRICS
The Technical Support Analyst is expected to close a minimum of 15 tickets per day on average. (Total Number of Tickets Closed per Month / (Total Working Days – Days off)) Additional metrics, such as training, calls taken, and projects completed will be factored into the monthly metric.
SUPERVISORY RESPONSIBILITIES
Not applicable. This position has no direct reports.
QUALIFICATIONS
Windows Client Operating Systems
Windows PC Hardware
Printer Configuration
Microsoft Office
Epicor Prophet 21
**KNOWLEDGE & SKILLS REQUIRED **
Working knowledge of
Workstations, laptops, and printers, mobile devices
Windows and mobile device operating systems
Microsoft Office 365 and companion apps
Radwell specific applications (P21, Radiant System)
Working knowledge of
Microsoft Active Directory
Microsoft Exchange
Microsoft SCCM
Company network infrastructure, topologies, and protocols
Strong organizational, analytical, and problem-solving skills
Ability to work independently in a fast-paced environment
Ability to multi-task and handle interruptions
Able to take calls in a professional and empathetic manner
Able to lift up to 50 lbs
**EDUCATION & EXPERIENCE **
AS, AAS, BS or equivalent degree in Business or Management of Information Systems (MIS)
1 – 3years related experience and/or training
Technical product knowledge preferred
CERTIFICATES, LICENSES, REGISTRATIONS
A+, Network+, Security+ a plus
PHYSICAL DEMANDS
Frequent reaching/working overhead, stooping, kneeling, crouching and/or crawling
Frequent walking.
Lifting requirements include occasional lifting of up to 25 pounds and frequent lifting of up to 10 pounds.
Required Skills
Required Experience
Email Alert for Customer Care Representative jobs in Scottsdale, AZ, United States
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