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British Swim School
Glen Mills, PA, United States
Customer Experience Specialist Part Time Glen Mills Benefits: + Free uniforms + Training & development A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure survival of the littlest. Compensation and Benefits: + Competitive pay based on exp
Job Source: British Swim SchoolCorporate Interiors
Wayne, PA, United States
Position Overview The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. The CES has high level of client contact, acting as the liaison between the client and the company. The CES will positively manage communication between the sal
Job Source: Corporate InteriorsnTech Connect, Inc.
Philadelphia, PA, United States
Customer Experience Specialist in Philadelphia, PA at nTech Workforce **Location:** **Experience:** Not Specified **Job Description** **Terms of Employment** * W2 Contract, 12 Months (Likely Extension / Possible Conversion) * This position is 100% remote for the foreseeable future. Once deemed safe to be onsite, this individual should be
Job Source: nTech Connect, Inc.NerdsToGo Inc
Swarthmore, PA, United States
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer's location or customers can drop
Job Source: NerdsToGo IncThales
Montgomeryville, PA, United States
Location: Montgomeryville, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross border
Job Source: ThalesNerdsToGo Inc
Swarthmore, PA, United States
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer's location or customers can drop
Job Source: NerdsToGo IncTestEquity LLC
Worcester, PA, United States
TestEquity LLC Customer Experience Specialist Worcester , Pennsylvania Apply Now Summary position/purpose:The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.Essential Duties, Functions and
Job Source: TestEquity LLCThe Peach Truck
Philadelphia, PA, United States
Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include settin
Job Source: The Peach Truck, PA, United States
** Customer Experience Specialist**
Operations West Middlesex, Pennsylvania
**Description**
Become part of the WernerCo. Team.
You will find our market leading products and brands on trucks and job sites all over the world.
Focusing on end users' needs drives our success. Our entire product development processfrom research to engineering to manufacturing to commercializationcreates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across America and the world, WernerCo brands are most preferred
The Customer Experience Specialist (CES) is responsible for providing end to end support for our internal and external customers to ensure a positive experience in accordance with WernerCos service delivery strategy. The CES creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications, and internal/external customer interactions.
**Core Responsibilities**
* Receive and process customer calls, inquires and service requests from start to finish in a positive, efficient & professional manor.
* Demonstrate functional skill to troubleshoot and resolve technical problems and account inquiries through both verbal and written means.
* Maximize the customer experience by identifying and articulating solutions with focus on first-call resolution.
* Resolves customer complaints/concerns through active listening, empathy, professionalism, and problem solving. When appropriate, follow established escalation procedures to expedite prompt resolution.
* Correct discrepancies on customers' accounts and researches service disruptions as necessary.
* Proactively contact customers with order resolution, current shipping information and corrective action on late or problematic orders
* Process product returns and credit requests as assigned
* Other Duties that are reasonably associated with the above essential functions of the job
**Customer Care employees at all levels are expected to:**
* Own the customer experience - think and act in ways that put our customers first and make them promoters of our products and services.
* Understand and adhere to corporate and departmental policies & procedures.
* Set clear expectations by providing accurate information and transparent communication.
* Educate and promote self-service options to our customers
* Actively participate in all necessary training programs.
* Proactively provide and communicate process & system improvement needs.
* Regular, consistent, and punctual attendance.
* Win as a team - make big things happen by working together and being open to new ideas.
**Requirements:**
* Minimum 2 years experience working in a customer facing service role.
* Associate Degree in Business Administration or equivalent
* Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with internal and external customers over the phone
* Excellent interpersonal, written, and oral communication skills
* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
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