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INTERNET PIPELINE
Exton, PA, United States
Customer Success Manager - CUSTO017391 & CUSTO017390 DESCRIPTION/RESPONSIBILITIES: iPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO's. Our team strives to under
Job Source: INTERNET PIPELINEiPipeline
Exton, PA, United States
iPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO’s. Our team strives to understand our customers deeply so that we can best advocate for them internally as well
Job Source: iPipelineGCG
Collegeville, PA, United States
Overview Are you a dynamic leader ready to take on the challenge of driving exceptional customer experiences while leading high-performing teams? Allied Wire and Cable, a GCG Company, is seeking passionate Customer Success Managers (CSM) to lead and inspire a group of dedicated Customer Success team members. As Allied's CSM, you'll manage, devel
Job Source: GCGGOGcG
Collegeville, PA, United States
Overview Are you a dynamic leader ready to take on the challenge of driving exceptional customer experiences while leading high-performing teams? Allied Wire and Cable, a GCG Company, is seeking passionate Customer Success Managers (CSM) to lead and inspire a group of dedicated Customer Success team members. As Allied's CSM, you'll manage, devel
Job Source: GOGcGCoreTechs
Lower Providence Township, PA, United States
Customer Success, Customer Relationship Manager Audubon, PA A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs. Specifically, you
Job Source: CoreTechsAccolade
Plymouth Meeting, PA, United States
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent tec
Job Source: AccoladeWolters Kluwer
Wilmington
We are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and lega
Job Source: Wolters KluwerCengage Group
Wilmington
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture value
Job Source: Cengage GroupExton, PA, United States
iPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO’s. Our team strives to understand our customers deeply so that we can best advocate for them internally as well as work closely with them to drive our customer success vision. The position calls for a person who can partner with the team internally, can establish and manage customer relationships, have a passion for customer success, and can articulate the value proposition of our solution offerings.
Responsibilities
Work with a list of assigned strategic accounts to:
Build and foster relationships with senior executives in business and IT to ultimately achieve alignment with Business Outcomes for example, by
ensuring successful onboarding of new customers, new stakeholders within existing customers, as well as existing customers to new products
running Quarterly Strategic Relationship meetings with key customer stakeholders
partnering on Adoption activities
articulating value from iPipeline solutions
Own the engagement, retention, and growth of your customers
Develop & Update Customer Success Plans
Recognize opportunities to cross-sell and expand presence in existing accounts
Team closely with Professional Services, actively participating in Governance Calls, Roadmap discussions
Assist to plan and participate in Strategic Executive Briefings
Drive improvements in customer satisfaction and act as a ‘voice of the customer’ internally
Respond to all non-sales related customer requests in a timely fashion (i.e. invoicing questions, security audit requests, contracting questions, support escalations)
Maintain a deep knowledge of client industry, product, and role in the market
Develop and document repeatable “plays” that can be leveraged by other on the team that are focused on driving customer value or adoption.
Qualifications Required:
3+ years of strong customer success or account management experience OR a combined total of 8+ years experience with roles in management consulting, technical account management, or enterprise software sales. Preferably in the software or financial services industries.
Has handled difficult customers or situations and can demonstrate resolutions
Demonstrated ability to take ownership of complex problems
Knowledge of the life insurance, annuity, or financial services industry
Familiarity with enterprise software and/or hands on software development and delivery experience
Ability to create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist with experience in translating that passion into business impact for customers
Ability to navigate data and people to find answers
Bachelor's degree.
Detail-oriented with strong time-management and multi-tasking skills.
Highly Desired Skills And Experience
Passion for customer satisfaction, driven to solve customer issues and be a customer advocate skilled at organizing and managing customer expectations and deliverables
Proven ability to lead and influence cross-functional teams.
Proven track record of achieving targets and goals, preferably in Customer Success, Account Management, or Sales setting
Strong tools skills – Microsoft 365 tools, Salesforce, PowerBI
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Email Alert for Customer Success Manager jobs in Exton, PA, United States
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