Event Sales Coordinator

Baltimore, MD, United States

National Aquarium, 501 E. Pratt St. Pier 3, Baltimore, Maryland, United States of America Req #3563

Friday, April 12, 2024

EVENT SALES COORDINATOR

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and de dication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, de serve it.

The Event Sales Coordinator will be responsible for all school group meals, birthday parties and the detailing and coordination of events passed on by the Catering & Events Sales Team. The Coordinator will organize, finalize details and adjust for any changes to the configuration of the event, communicating directly with the client. The Coordinator will plan, oversee and execute all catering and event services for groups, while meeting customer expectations and communicating effectively with the operations and culinary team.

Reporting Relationship

The Event Sales Coordinator reports directly to the Catering Sales Manager and/or Director of Catering & Events.

Job responsibilities included but at not limited to the following:

Handle all birthday inquiries

Upsell and detail the event with the client

Prepare contracts, BEO’s, diagrams and other internal documents

Provide thorough and timely communication with clients

Constant and thorough communication and collaboration with Catering Operations, Culinary Team and any other departments involved in the event to ensure events are executed with operational excellence

Uphold and demonstrate a complete understanding of company policies and procedures.

Knowledge of space feasibility, maximizing space usage and yield management

Remain knowledgeable of and manage in accordance with applicable local, state and federal laws.

Maintain a clean, safe and organized work environment.

Walk all event spaces before event to ensure everything is in working order. Report any repairs needed. Follow up on needed repairs in a timely manner.

Knowledge of menu & event planning

Coordinate with the selling manager on the detail out and manage the execution of an event, from menu, to linens, to set up…staffing, equipment, event execution…working directly with the customer in setting up and following through on all details of the event .

Secure deposits and all event payments are made in full prior to each event

Professional and positive communication to both guests and fellow employees

Administrative support as needed for the Catering Sales Team

Responsible for post event follow up, engagement and continued client development.

Any other duties as assigned by the Director or General Manager

Social Responsibility and Culture

Promote an inclusive & supportive approach at the Unit.

Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application.

Supports SSA / Unit in driving community effort, engagement activities, and focus on opportunities of giving back.

Perform other tasks as deemed necessary.

Job Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.

Understanding of the importance of team building/development, while fostering partnerships.

Exceptional problem solving/decision making skills combined with the ability to be organized.

Demonstrates financial management, merchandising, analytical, planning and leadership skills.

Demonstrates the ability to remain flexible in a fast-paced environment.

Computer knowledge and skill level for basic office functions.

Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

One to Two years minimum catering sales and/or event planning experience in off-site catering, hotel or cultural attraction catering venue preferred.

BEO knowledge and execution a must.

All education backgrounds eligible, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education

Paid Time Off

Medical | Dental | Vision

Supplemental Insurance

Training and Career Development

Tuition Discount through Partnership College

Meal Plan & Employee Discounts

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

National Aquarium, 501 E. Pratt St. Pier 3, Baltimore, Maryland, United States of America

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