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Kisco Senior Living
Washington, DC, United States
Job Description: The Hospitality Services Director at The Fitzgerald drives all aspects of service excellence in a high end senior living community. This position creates and implements the vision for customer services of the community that are non-clinical in nature. Reporting to the General Manager of the community, this position plans, design
Job Source: Kisco Senior LivingCOREcruitment Ltd
Washington, DC, United States
Director of Finance - Hospitality Salary: $120,000 - $140,000 Location: Washington, DC Our Client: We are working with a dynamic hospitality group in Washington, DC who is seeking a Director of Finance to join their team. You will be joining a company who is always creating new concepts and projects, offering endless opportunities for an innovativ
Job Source: COREcruitment LtdQuestex
Washington, DC, United States
The Strategic Sales Director is responsible for revenue generation on a major new industry platform focused on one of the most exciting communications technologies of all time: cloud infrastructure. This position can be remote if located in the Eastern Time Zone. Achieves fiscal year revenue and business goals for the assigned territory – involvi
Job Source: QuestexCOREcruitment
Washington, DC, United States
Director of Finance - Hospitality Salary: $120,000 - $140,000 Location: Washington, DC Our Client: We are working with a dynamic hospitality group in Washington, DC who is seeking a Director of Finance to join their team. You will be joining a company who is always creating new concepts and projects, offering endless opportunities for an innovativ
Job Source: COREcruitmentHooters
Laurel, MD, United States
Overview: The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibil
Job Source: HootersHooters
Fairfax, VA, United States
Overview: The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibil
Job Source: HootersMcGuireWoods
McLean, VA, United States
Overview McGuireWoods has an opening for a Conference Services Support Specialist in our Tysons, VA office. The Conference Services Support Specialist is an integral member of the operations team in helping to support the activities scheduled in the firm's conference center. This position works in tandem with all conference center employees, some o
Job Source: McGuireWoodsCvent
Tysons, VA, United States
Regional Strategic Sales Director, Hospitality Cloud Bachelor’s degree, ideally with strong academic credentials 4+ years of experience selling to and/or managing hotel accounts at the corporate-level Familiarity with a high outbound call volume and high talk time sales environment Infectious passion about the benefits of technology and digital mar
Job Source: CventWashington, DC, United States
Job Description
The Hospitality Services Director at The Fitzgerald drives all aspects of service excellence in a high end senior living community. This position creates and implements the vision for customer services of the community that are non-clinical in nature. Reporting to the General Manager of the community, this position plans, designs, implements and evaluates services in the areas of Dining, Resident Relations, and Wellness.
Essential Job Functions & Responsibilities
Implements vision for service excellence
Ensures alignment across the community for improving and measuring service excellence initiatives and programs
Manages and improves resident and family satisfaction and loyalty using a variety of listening and learning methods and continuous improvement plans
Builds and leads a highly effective team
Achieve better than industry targets and results for revenue growth and expense management
Establish a base of vendor partners to provide services as needed to enhance service delivery
Ensures the implementation of the strategy for the dining experience in all dining venues in the community and inspires the staff to achieve this vision
Creates and implements programming standards to engage residents in meaningful and relevant programs to support the Art of Living Well into all aspects of the community
Ensures customer service is delivered with excellence while leveraging revenue opportunities for value-added services
Oversees training, performance management and hiring practices for alignment of human capital to organizational culture and service excellence objectives and associate engagement, retention and turnover results
Drive adoption of Kisco’s software systems, resources and tools
Responsible to identify, benchmark and leverage best practices of customer experiences in the industry.
Perform all other related duties as assigned
Knowledge/Skills/Abilities
Building Highly Effective Teams – Blends people into teams; creates strong morale and spirit; defines success in terms of the whole team
Business Acumen – Knowledgeable in current and possible future trends, technology, and information affecting a business. Strong financial management skills, especially managing staffing/labor costs
Customer Focus – Acts with the customers in mind. Easily gains their trust and respect. Excels at anticipating expectations and delighting customers
Drive for Results – Steadfastly pushes self and others for results; can be counted on to exceed goals successfully
Hiring & Staffing – Hires top talent using an effective process and criteria; assembles talented staff who complement each other’s strengths; has a nose for talent
Innovation Management – Has good judgment about which creative ideas and suggestions will work; able to bring creative ideas to life
Managerial Courage – Leans into difficult conversations in a timely manner. Provides current, direct, complete, and “actionable” positive and constructive feedback to others
Managing and Measuring Work – sets clear objectives and measures for work of others; monitors process, progress and results; builds feedback loops into work
Managing Vision and Purpose – Communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire teams or organizations
Education/Experience/Training
Bachelor’s Degree
8 – 10 years’ management experience in hospitality or a service industry.
Proven track record leading results driven teams with an emphasis on financial & operational performance, customer and associate engagement.
Degree in hospitality preferred.
Master’s degree a plus.
Availability to work evenings, weekends and holidays.
What’s in it for me? (Great Question!)
Competitive pay
A free meal per shift
Healthcare Benefits including Vision & Dental (Full-time only)
Matching 401k (Full-time only)
Paid Time Off
Rewards and Bonus Opportunities
Continuous Training and Growth Opportunities
What do we do?
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.
All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check
*Kisco Senior Living is an Equal Opportunity Employer
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Email Alert for Hospitality Services Director jobs in Washington, DC, United States
ⓘ There was an unexpected error processing your request.
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