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RingCentral
Fort Worth, TX, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human i
Job Source: RingCentralRadiology Associates of North Texas
Fort Worth, TX, United States
Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas' administrative and physician users to ensure the effective performance of computer information systems and workstations. Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, so
Job Source: Radiology Associates of North TexasWorkforce Solutions for Tarrant Co.
Keller, TX, United States
Service Desk Intern Summary Goals: I partner with the team on reviewing incoming support requests from phone, email and monitoring alerts and incidents. This requires actively listening and communicating and empathy for end users on basic issues (usually classified as quick hits). I may be asked to assist with system setups, 2nd hands on projects
Job Source: Workforce Solutions for Tarrant Co.Precoat Metals
Fort Worth, TX, United States
Company Description AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of buildings, products a
Job Source: Precoat MetalsPF Holdings LLC Defunct
Fort Worth, TX, United States
Positions Summary : The Service Desk Manager is responsible for overseeing the operation of the IT helpdesk and ensuring that PF Holdings receives optimal support for all IT-related issues. This role involves managing the service desk team, implementing effective processes and systems to enhance user satisfaction, and driving the resolution of issu
Job Source: PF Holdings LLC DefunctPaul Mitchell Schools
Arlington, TX, United States
Paul Mitchell The School - Arlington is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Team Member Role The responsibilities of working in a Customer Service Desk primarily revolve around ensuring customer satisfaction by
Job Source: Paul Mitchell SchoolsFidelity TalentSource LLC
Westlake, TX, United States
Provide end user assistance with technical issues over the phone and in person. This includes maintenance, administration, resolving issues and may also include tasks such as required maintenance, backing up files and performing installations on a routine basis related to the technology their customers use 6-9 years experience in Primary Skill. Exp
Job Source: Fidelity TalentSource LLCBuchanan Associates
Grapevine, TX, United States
Level 2.0 Support Center Analyst Position Description: The Level 2.0 Service Desk Analyst provides up to 24x7 network, hardware, and software support for various client communities which includes troubleshooting and resolving issues escalated by Service Desk Analysts which requires additional levels of access, knowledge & experience. This is in a
Job Source: Buchanan AssociatesFort Worth, TX, United States
Overview
SUMMARY:
The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the customer's location until the incident or request is resolved. The contractor filling this position shall also be able to perform all duties and responsibilities at the Service Desk Tier 1 position level.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Analyze incidents or problems, identify root causes, diagnose, troubleshoot, and resolve a range of medium to complex software, hardware, and connectivity issues.
* Ask probing questions, research, analyze, and rectify problems and resolve the incidents or problems if such incidents or problems are identified as minor.
* If the incidents or problems are identified as major and require a code or configuration change, the Tier 2 Support team routes the ticket to the Tier 3 Support team.
EDUCATION AND EXPERIENCE:
* General understanding and knowledge of the Microsoft computing environment.
* At least 2 years of experience or more with resolving and recording software and hardware customer incidents and requests.
* At least 2 years of experience with effectively analyzing, troubleshooting, researching, resolving tracking, documenting and when necessary escalating customer incidents and requests to the appropriate office or staff member using a ticketing database (Remedy).
* At least 2 years working knowledge of and experience with PCs, laptops, tablets, peripherals, and related hardware technologies; Microsoft Windows XP, Windows 7, Windows 10 Operating System, the latest version of Microsoft Office and a host of other commonly used software.
* CompTia Network+, or A+ is required, Network+ preferred for this position.
SKILLS, KNOWLEDGE AND ABILITIES:
* Must possess a good understanding of basic networking technologies; e-mail systems, remote desktop applications, desktop applications, IT troubleshooting techniques, and shall possesses good written and oral communication skills.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.
SUPERVISORY RESPONSIBILITIES:
None.
ADDITIONAL QUALIFYING FACTORS:
As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.
The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.
Email Alert for Service Desk Tier 2 jobs in Fort Worth, TX, United States
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