Group Practice Manager

Tulsa, OK, United States

For Applicants Seeking Job Opportunities within the University

Internal: Internal applicants will be considered within the first five (5) business days of the posting period.

External: External applicants will be considered on the sixth (6) business day of the posting period.

Position Summary Information

Primary Purpose

Under the general supervision of the Associate Dean of Clinical Services, supports and contributes to the clinic mission statement by managing the clinic operations and group practices staff.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways sociocultural forces related to race, gender, ability, sexuality, socioeconomic status, etc. impede or propel students, faculty, and staff.

Essential Functions

Manage group practice operations and procedures; actively seek out and drive process improvement, automation, and cost-efficient initiatives related to clinic operations; develop reports as needed to facilitate clinical operations.

Maximize patient satisfaction by managing and resolving patient concerns; ensure patients are seen on a timely and efficient basis; provide proposals and recommendations for process improvement and change.

Coordinate efficient and timely patient intake process to include patient registration, radiology, emergency, and screening; coordinate patient flow with CARE clinic staff as needed; collaborate with the Insurance Manager and Radiology Manager to ensure efficient clinic operations.

Investigate matters relating to the administration of clinical services or their committees as assigned by the Associate Dean of Clinical Affairs or other clinical administrators; submit investigative findings with recommendations.

Manage patient intake, group practice coordinator and receptionist staff in all group practice areas; coach, lead, and mentor staff; manage work performance to include training, work distribution, performance appraisals, adherence to clinic policies and procedures, work schedule and commendation or disciplinary procedures; conduct regular staff meetings.

Manage internal and external student rotation scheduling.

Coordinate state and regional licensure boards with school calendar; organize staff and prepare for onsite examinations; provide general information to outside candidates.

Serve as a clinic liaison with administration, faculty, staff, and internal and external auditors.

Create and supervise customer service training programs for students and clinical staff.

Actively engage cultural competency initiatives within the Dental School.

Perform all other duties as assigned by the Associate Dean of Clinical Affairs.

Minimum Qualifications Knowledge of:

Principles of management and supervision.

Accounting/billing procedures.

Principles of business communication, including interpersonal interactions, and letter and report writing.

Microsoft Excel, Word and Access.

Experience: Minimum of five years office management experience.

Previous supervisory experience required.

Education: High school diploma or equivalent.

Working Conditions: The position is full-time, 8 hours per day, 5 days per week.

Preferred Qualifications Knowledge of:

Clinical database systems desirable; axiUm software helpful.

Dental terminology and treatment, equipment, and supplies desirable.

Ability to: Communicate effectively and professionally with a diverse population of students,

residents, staff, faculty and patients.

Produce professional and concise reports and written correspondence.

Analyze financial reports and make appropriate recommendations.

Exercise autonomous judgment and discretion with sensitive/confidential information.

Maintain confidentiality of information

Work independently with minimal supervision.

Provide effective leadership, training, and supervision.

Demonstrate professional judgment in all situations.

Effectively manage projects and deadlines.

Education: Bachelor’s degree in Business Administration or related field desirable.

Distinguishing Characteristics:

Other: Experience and sensitivity in working with people of diverse backgrounds and cultures.

Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.

Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Work performed is primarily office/administrative with frequent use of computer

keyboard, mouse, and telephone.

Requires sitting most of the working day; occasional standing, bending, and walking.

Occasional lifting of up to 15 lbs. should be anticipated.

Hiring Range Hiring Range $84,497.25 - $132,025.55 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions Required fields are indicated with an asterisk (*).

* How did you first learn about this employment opportunity? University of the Pacific Website

Asianlife.com

Blackperspective.com

CentralValleyJobs.com

Craigslist

Dice.com

Higheredjobs.com

Hispanic-Jobs.com

Indeed.com

Insidehighered.com

LinkedIn

Lgbtconnect.com

Metrochamber.org

Monster.com

Thelaa.org

SimplyHired.com

Workplacediversity.com

Association of American Colleges and Universities (AAC&U)

Chronicle of HIgher Education

Diverse Issues in Higher Education

EDUCAUSE

Higher Education Recruitment Consortium (HERC)

Higher Education Recruitment Consortium - Northern California (NorCal HERC)

Modesto Bee

Pacific Employee

Personal Referral

Professional or Association Listserv

Publication or website from a professional organization

Sacramento Bee

San Francisco Chronicle

Stockton Record

Agency Referral

Other Online Job Board

* Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly: Have you received notice that you are under review for possible exclusion from any federal programs (including Medicare, Medicaid, or any other federal healthcare program)? Yes

No

* Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly:Are you currently excluded from participation in federal programs (including Medicare, Medicaid, or any other federal healthcare program)? Yes

No

* Do you have a minimum of five years of management experience? (Open Ended Question)

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