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Baylor Scott & White Health
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JOB SUMMARY The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. ESSEN
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TouchPoint + We are hiring immediately for full time and part time PATIENT OBSERVATION ASSISTANT positions. + Location:Ascension Seton Medical Center - 1201 W 38th Street, Austin, TX 78705 Note: online applications accepted only. + Schedule: Full and part time schedule. All shifts available with rotating weekends & holidays. More details upon inter
Job Source: Compass Group, North AmericaCompass Group, North America
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TouchPoint + We are hiring immediately for full time and part time PATIENT OBSERVATION LEAD positions. + Location: Ascension Seton Medical Center - 1201 W 38th Street, Austin, TX 78705 Note: online applications accepted only. + Schedule: Full and part time schedule. All shifts available with rotating weekends/holidays. More details upon interview.
Job Source: Compass Group, North AmericaSono Bello
Austin, TX, United States
A career at Sono Bello means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. We love what we do, and it shows, we are the national leader in providing cutting edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best l
Job Source: Sono BelloBaylor Scott & White Health
Austin, TX, United States
JOB SUMMARY The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. ESSEN
Job Source: Baylor Scott & White HealthAustin, TX, United States
Full-time Patient Scheduling Specialist
Department: Patient Services
Employment Type: Permanent - Full Time
Location: Austin, TX
Description
Our Scheduling Team provides our patients with an exceptional patient experience from the start to the end of their journey with Aspire Allergy & Sinus. As a Patient Scheduler, you will provide services for our centralized appointment and communication system for the Aspire Allergy Organization.
Schedule:
Monday- Thursday: 8-5 PM
Friday: 8-12 PM
This is an on-site position located at: 5929 Balcones Dr #200, Austin, TX 78731
Key Responsibilities
Answer incoming calls from new and existing patients to schedule or reschedule their appointment
Conduct outbound calls to convert patient referral leads to scheduled appointments
Monitor and respond back to incoming voicemails and department emails in a timely manner
Respond to Appointment Changes and Requests via Phreesia
Adhere to standard metrics: Call volume
New patients scheduled
Accuracy
Completed referrals
Missed calls
Take action to prevent appointment cancellation by identifying cancellation reason, actively rescheduling and using other available resources.
Answer questions and provide patient-focused service, while promoting a positive impression of Aspire Allergy & Sinus
Educate patients on the various treatment options Aspire Allergy & Sinus offers
Act as a liaison for patients and other departments, directing calls as needed
Accurately verify and document patient data
Comply with HIPAA regulations, respecting patient confidentiality and promoting the mission and values of the organization.
Skills, Knowledge and Expertise
Must be knowledgeable with Insurance
Must have proficient communication and customer service skills
Must be proficient with Google Sheets & other G Suite platforms
Must be able to handle heavy call volume
Must have an exceptional attention to detail
Ability to handle confidential and sensitive patient information
Ability to work well with others and responds cooperatively to supervision and feedback
Requirements
1+ years of experience in a fast-paced customer service environment
1+ Years of experience in a high call volume contact center environment
Ability to discuss with patients basic insurance inquiries & needs
Preferred Experience
Experience verifying insurance and reviewing credentialing grids across multiple providers/states
Bilingual, Spanish Speaker
What Benefits do we offer Aspire Employees?
Base + monthly bonus opportunity
Medical, Dental and Vision Insurance
Generous Paid Time Off and Paid Holidays
401(k) + Generous Employer Match
Free Allergy Testing and Discounted Treatments
Gym Membership Discounts
Life Insurance
Employee Reward Program
... AND MORE
Explore More About Aspire!
CareerPage - https://www.aspireallergy.com/careers-page
Instagram - https://www.instagram.com/aspireallergy/
LinkedIn - https://www.linkedin.com/company/aspire-allergy/mycompany/
TikTok - https://www.tiktok.com/@aspireallergy
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Full-time Patient Scheduling Specialist jobs in Austin, TX, United States
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