Field Service Technician
Atlanta, GA, United States
Job Description Job Description Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible.
Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers.
Interested? Apply now and find out how you can be a contributing factor in our customer's success!
Summary/Objective
The Field Service Technician installs our equipment, provides onsite maintenance services, and troubleshoot in the field in varying environments. As a main contact person for our customers, the Field Service Technician represents Zund and must therefore identify themselves closely with the company, products, and clientele.
What you would do:
Install and service digital finishing equipment
Complete paperwork related to the installation and service of digital finishing equipment
Troubleshoot via phone support for customers
Provide customer service on related equipment and products
Follow up with service-related issues to make sure they are resolved and documented
Learn software related to digital finishing equipment
Train customers on use of cutters and related software both onsite and virtually
Setup and takedown equipment and participate during trade shows
Follow written procedures and service manager's directions
What we require from you:
Solid mechanical and electrical aptitude
Willing to work flexible hours and overnight travel up to 80%
Valid driver's license and safe driving record
Excellent communication skills
Energetic and self-motivated
Good team player that is honest, and dependable
Problem solver that has pride in workmanship
Strong desire for customer satisfaction
Proficiency in MS Office; familiarity with Salesforce is a plus
Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).
Zund America, Inc. is an EEO employer .
Job Posted by ApplicantPro
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