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Smartcity
Los Angeles, CA, United States
** Customer Experience Professional** **Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** CUSTO01027 Showing 1 location **Job Details** **Description** ****Company Overview**** The Customer Experience Professional contributes to the overall success of the organization by working clos
Job Source: SmartcitySalsbury Industries
Carson, CA, United States
Job Description Job Description We are seeking for highly motivated Customer Service Professionals to join our Customer Service Department. Successful candidates must have a positive attitude, a high level of energy ability to sell product. Must be articulate, enthusiastic, highly motivated and possess excellent telephone skills. Responsibilities
Job Source: Salsbury IndustriesAbbyson
Los Angeles, CA, United States
Position: Customer Experience Specialist Location: Woodland Hills, CA FLSA Classification: Non-Exempt, Full-Time Required Travel: N/A Compensation: $20.00 - 25.00 Organization For over 30 years Abbyson has taken great pride in being a family-based home furnishings brand that continually redefines itself through modern-day living. Our str
Job Source: AbbysonDIBS Beauty
Los Angeles, CA, United States
4 weeks ago Be among the first 25 applicants This range is provided by DIBS Beauty. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55,000.00/yr - $70,000.00/yr We are seeking a proactive and detail-oriented Customer Success Manager to lead and oversee our dedicated customer
Job Source: DIBS BeautyThe Michael's Companies
Costa Mesa, CA, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Costa Mesa-610 W 17th St time type Part time posted on Posted 11 Days Ago job requisition id R00252358 Store - LA-COSTA MESA, CADeliver a customer centric shopping experience by managing and delivering effective front-end opera
Job Source: The Michael's CompaniesBrookshires Grocery Company.
Los Angeles, CA, United States
**Customer Experience Manager** **Location:** West Monroe, LA ****Job Summary**** Manages front end operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front end partners. Ensures adequ
Job Source: Brookshires Grocery Company.Finning International
, CA, United States
**Director, Customer Experience** **Director, Customer Experience** ****Company:**** Finning Canada****Number of Openings:**** 1****Worker Type:**** Permanent****Position Overview:**** Reporting to the General Manager, Enterprise Mining, the Director, Customer Experience (CX) is a key role in transforming our customers experience when dealing with
Job Source: Finning InternationalLendistry
Santa Ana, CA, United States
ABOUT LENDISTRY Lendistry is the country’s largest minority-led and technology-enabled small business and commercial real estate lender with Community Development Financial Institution (CDFI) and Community Development Entity (CDE) certification. We are a national employer whose mission is to provide economic opportunities and progressive growth fo
Job Source: LendistryLong Beach, CA, United States
** Customer Experience Professional**
**Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** CUSTO01045 Showing 1 location **Job Details**
**Description**
****Company Overview****
The Customer Experience Professional contributes to the overall success of the organization by working closely with show management, site management and major customers to respond to client needs. The Customer Experience Professional also resolves customer sales and service issues through troubleshooting through a variety of methods including phone calls, in-person interaction and email, ensuring a timely resolution and providing the highest level of customer service.
**Summary of Key Responsibilities**
* Perform all in-house and show site functions, (i.e., data processing, incoming/outgoing phone calls/missing document collection, customer billing, invoicing, collecting on outstanding balances, show closings etc.).
* Responds to complex questions regarding multiple areas, including accounting, billing, networking, collections, etc.
* Provides guidance and training to Customer Experience Specialist. Functions as a lead, regional specialist, or assistant to manager as needed.
* Provides proactive support and coordination for pre-show and on-site collection efforts.
* Obtains customer approval and signature on all requested services.
* Prepares all show site reports.
* Attends pre-conference, weekly production, Sales meetings and Daily/Weekly Admin Office Walk throughs. (Corporate employee must have 200 hours on-site training).
* Communicate professionally with customers/building via text, phone, fax, and email or in person at show site. Solicit the sale of upgrade or additional equipment/services.
* Complete all show closing functions, i.e., Surveys, all documents associated with order, Bandwidth reports.
* Distributes/collects show manager equipment rentals.
* Reviews billing with show management.
* Resolve complaints concerning billing or service rendered, referring complaints to designated departments or General Manager, Accounting for investigation.
* Collects show management survey.
* Perform other duties as assigned.
**Qualifications**
* Minimum one (5) + years of related customer/exhibitor experience and/or training preferred.
* Proven written and verbal skills necessary to complete assigned tasks.
* Ability to speak effectively with customers or employees/management is essential.
* Working knowledge of Microsoft Office 365, Word, Excel preferred.
* Knowledge of data networking products/services desired.
* Must be available to work evenings, weekends, and holidays.
* Must be able to work with no supervision and be able to exercise independent judgment
* Representative is expected to be on time with a professional appearance and attitude.
**EDUCATION**
* High School Diploma or GED
**PREFERRED**
* Bachelors degree
*As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.*
*Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*
*If you need assistance or an accommodation due to a disability, you may contact us at 702-943-6000*
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Customer Experience Professional jobs in Long Beach, CA, United States
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