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Boston University
Boston, MA, United States
The Boston University Medical Campus Information Technology (BUMC IT) Client Services department is seeking a self-motivated, critical-thinking, and hardworking technology professional to fill the role of Computer Support Specialist. BUMC IT Client Services supports the computing needs of faculty, staff, and students at the schools of the Medical C
Job Source: Boston UniversityBoston University
Boston, MA, United States
The Boston University Medical Campus Information Technology (BUMC IT) Client Services department is seeking a self-motivated, critical-thinking, and hardworking technology professional to fill the role of Computer Support Specialist. BUMC IT Client Services supports the computing needs of faculty, staff, and students at the schools of the Medical C
Job Source: Boston Universitymassuccot
Winthrop, MA, United States
Job Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk cli
Job Source: massuccotBlack Kite Group
Boston, MA, United States
**Information Technology Support Specialist** Boston, MA **Job Description:** Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, cl
Job Source: Black Kite GroupNEEDS Center
Andover, MA, United States
The Information Technology Support Staff (ITSS) is responsible for assisting NEEDS Center users with technical issues or questions relating to computer hardware, mobile devices and software. Their duties include handling support tickets, taking phone calls or communicating with users through messaging platforms, helping users diagnose technical iss
Job Source: NEEDS CenterNEEDS Center
Andover, MA, United States
The Information Technology Support Staff (ITSS) is responsible for assisting NEEDS Center users with technical issues or questions relating to computer hardware, mobile devices and software. Your duties will include handling support tickets, taking phone calls or communicating with users through messaging platforms, helping users diagnose technical
Job Source: NEEDS CenterMaitsys
Waltham, MA, United States
Role Description This is a full-time on-site role for an Information Technology Support Specialist at one of our clients in Bedford, MA. The IT Support Specialist will provide technical support, troubleshooting issues with desktop computers, and help desk support. Qualifications Technical Support, Troubleshooting, and Help Desk Support skills Exper
Job Source: MaitsysMaitsys
Waltham, MA, United States
Role Description This is a full-time on-site role for an Information Technology Support Specialist at one of our clients in Bedford, MA. The IT Support Specialist will provide technical support, troubleshooting issues with desktop computers, and help desk support. Qualifications Technical Support, Troubleshooting, and Help Desk Support skills Exp
Job Source: MaitsysBoston, MA, United States
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems is looking for an onsite IT Engineer (End User Services) to support our employees in our new Boston, MA office and throughout the Americas. The successful candidate will be someone with a broad skillset / background in the field of End User Support and IT Infrastructure, a self-starter who can balance day to day operations with speed and efficiency while still planning and working towards long term goals.
Your day-to-day role will be very hands on managing end to end desktop support, from procurement to deployment, and ensuring our employees have the IT services and support they need to be productive. We are looking for someone with a strong service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.
What You'll Do Interact with internal clients to help resolve all levels of IT-related issues and provide answers in a timely manner
Executive support as needed
IT account and asset management for onboarding/offboarding of employees
Diagnosis and repair of end-user devices
IT ticket management
Resolution of escalated technical IT matters
Manage and deploy corporate PCs/Macs
Support company events
Support conference room hardware (Zoom Rooms) setups and troubleshooting
Coordinate warranty repairs
Ship, recycle, and dispose of devices
Assist in the management of hosted IT applications (Google G Suite, O365, Zoom, Okta, etc.)
Participate in staffing the Virtual Walk-up (open Zoom Room) for end users who need help
Provide occasional on-call weekend support
Look for ways to improve current processes and make suggestions for improvements
Requirements 2-4 years of experience in a desktop support role within a global organization across multiple regions and time zones
Excellent verbal/written communication
Experience in supporting Microsoft Windows, Mac OS, and Chrome OS
Experience with G Suite and Office365
Can troubleshoot hardware/software issues for Windows and Apple devices
Can perform software installations and upgrades for various types of applications
Excellent verbal and interpersonal skills
Shows a history of giving excellent customer service and focus
Highly motivated individual with experience getting things done in a fast-paced environment
Able to travel within North America
Nice to Have ITIL, CompTIA, and/or Microsoft certifications
Knowledge of general IT security controls and best practices
Experience documenting IT applications and training users
Cisco Meraki knowledge
Knowledge of asset management best practices
Previous experience with cloud/SaaS and/or virtualization technologies
Perks & Benefits Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation Base pay: $65,000 - $105,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] .
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IT Engineer jobs in Boston, MA, United States
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