Manager of Customer Experience
Chicago, IL, United States
****About RedShelf****
RedShelf is an EdTech company focused on helping publishers, schools, and businesses transition effortlessly to more affordable and efficient digital textbooks and learning content. In addition to digitizing and distributing content from thousands of publishers and content providers, we offer an end-to-end software platform (our "Content Delivery System") that streamlines every step in the course material acquisition and distribution process.
Weve become one of the nations fastest-growing companies because were a true one-stop-shop," offering the most modern technology and unparalleled support to help our partners adapt and thrive in the digital age.
****?Join Our Team****
RedShelf prides itself on maintaining an informal but fast-moving, entrepreneurial culture. Our team members are smart, innovative, nimble, and passionate about improving education through digital technology.
We offer the best of both worlds: the energy and opportunity of a rapidly-growing organization, coupled with the stability of an extensive client base, strong financial backing, and proven track record of success. In addition to a dynamic and energizing environment with ample opportunity for professional and personal growth, our team members enjoy competitive compensation and benefit packages.
RedShelf is an Equal Opportunity Employer. We celebrate diversity and strive to create an inclusive environment in which all team members can bring their full selves to work, and are empowered to succeed.
****What We Offer****
Medical (two plans including an HSA with RedShelf contribution), Dental, and Vision Insurance
Life, AD&D, Disability, and Accident Insurance
FSA - Including Health, Dependent Care, and Commuter/Parking
Paid Parental Leave
Generous Vacation Packages
Paid Sick Leave
401(k) Plan
Semi-Annual Incentive Pay Program
And More **Manager of Customer Experience**
* Chicago, IL
* Full Time
* Mid Level
The Manager of Customer Experience is responsible for leading a team of Customer Experience professionals to set industry-leading standards for empathetic engagement through all communication channels. The Manager defines goals for this team with an organizational-wide focus every decision must balance the stakes and stakeholders of each other department at RedShelf. Most importantly, the Manager has a drive for customer advocacy, helping guide company development through the lens of the user. Duties & Responsibilities: Requirements :
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