Customer Care Associate
Tulsa, OK, United States
Full Job Description: Customer Care Associate
Salary Grade: Hourly 9
Tulsa Public Schools' existing salary schedules provide careerincrement adjustments based on education/experience and/or years of creditableservice. For more information about the salary for this specific positionplease review the Salary Schedule forthe corresponding Salary Grade (listed above).
For more information on our comprehensive benefits packages,please visit: Compensation and Benefits website.
Position Summary: Assist with Enrollment and Student Information Department processes to include: student enrollment, student records, transfers, attendance, graduation/credit requirements, transcripts, assessment, suspension, drop-outs/truancy reports, trend data reports, state reports, and surveys. Ensures accuracy. Assists with research projects as may be required. Communicates on a positive basis with patrons and school personnel and students.
Minimum Qualifications:
Education:
• High School diploma or equivalent.
• College credit or degree preferred
Experience:
• Two (2) years' administrative experience preferred
• Two (2) years' experience in K-12 settings that serve low-income students and communities
• Prior customer service experience
Specialized Knowledge, Licenses, etc.:
• Proficient in Microsoft Office Suite and Googe Suite