Customer Success Manager

Boston, MA, United States

Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.

With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses.

Our 500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 4,000 organizations, including Spotify, Puma, Five Guys and Icelandair.

Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. For more information, visit www.bynder.com .

Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Webdam’s diverse set of clients.

The ideal candidate: Is highly self-motivated and passionate about learning in a fast-paced scale-up environment

Possesses excellent communication skills and has a strong propensity for organization and relationship building

Enjoys working cross-functionally and collaborating in a team environment

Loves telling a good story using data

Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

What you will do: Work with customers to ensure adoption, retention, expansion, advocacy and overall success

Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Webdam effectively and that their Bynder platform is optimized for maximum value

Strive to increase product adoption, retention and overall customer satisfaction

Continuously probe to uncover account needs, growth and upsell potential

Develop and execute on account / success plans

Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction

Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them

Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction

Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

What you bring 5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management

Demonstrated history of increasing client satisfaction, adoption, retention and advocacy

Ability to develop strong client relationships, manage expectations, and critically problem-solve

Ability to present, communicate, and work effectively with other internal teams

Outstanding probing and listening skills

Strong analytical skills and use of data to help drive adoption, find opportunities and risks

Excellent organizational, prioritization, and time management skills

Experience with other DAM technologies a plus

Experience with Salesforce and Gain sight a plus

Why you'll love Bynder!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun.

Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- in the office or work in a combination of the two.

Benefits and Perks:

Competitive compensation

401(k) - dollar for dollar match up to 6%

100% Company-paid medical, dental, vision, and life coverage for you and your family

Unlimited vacation policy

Room to advance in a high-growth tech company

Commuter benefits

Referral bonus plans

Office in Fort Point, near the burgeoning Seaport District

A light-hearted and fun work environment

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V

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