Operations Manager

Baltimore, MD, United States

POSITION: Operations Manager

DEPARTMENT: Operations

REPORTS TO: Director of Operations

FLSA STATUS: Salaried/Exempt

Summary

As the worlds leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the worlds most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

The Operations Manager at the Lyric Theater will be responsible for the daily activities required to run, maintain, and service the facility and the events by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities

+ Assists in directing, supervising, and scheduling all aspects of operations, including engineering; building and grounds; technical services; event services, including ADA compliance; public safety; security; custodial services and parking departments.

+ Coordinates the operations activities with other building departments and show-related contractors.

+ Implement facility rules, regulation policies and procedures.

+ Anticipate problems and identify/implement appropriate solutions. Investigate, analyze, and resolves operational problems and complaints.

+ Provide clear, concise, and timely communication of directives to other departments.

+ Ensure that the operations department receives pertinent information for most effective use of the facility and staffing.

+ Assure facility readiness and successful operation of events.

+ Oversee maintenance of the physical plant and systems.

+ Responsible for the Master MSDS log in the building.

+ Serve as Manager on Duty as required.

Supervisory Responsibilities

+ Manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Carpenters, Electricians, Plumbers, Technical Services, Event Services, Public Safety, Security and/or Parking Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with Venues' policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

+ Bachelor's Degree from technical college with major in Management or Maintenance Engineering.

+ Minimum of 2 years' experience in Supervising or Managing in a similar facility

+ Additional experience may be substituted for education.

+ Supervisory experience preferred.

Skills and Abilities

+ Excellent organization skills

+ Ability to prioritize and to handle multiple projects simultaneously.

+ Strong written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.

+ Ability to effectively supervise OPS staff.

+ Strong customer service skills

+ Professional presentation, appearance, and work ethic

+ Some computer skills

+ Ability to work with limited supervision and as a team member.

+ Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.

Physical Demands

+ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.

+ This position requires work inside and outside of the building and some exposure to adverse conditions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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