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TruBlue of West Houston
Houston
Job Description Job Description Customer Experience Admin Job Overview The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point
Job Source: TruBlue of West HoustonTruBlue of West Houston
Houston, TX, United States
Customer Experience Admin Job Overview The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Success
Job Source: TruBlue of West HoustonHavenly Inc.
Houston, TX, United States
**Step 1: The introductory interview** We want to learn about your career, what you're looking for in your next role, and why you're excited about Havenly. This is also a great time for you to ask questions and get to know us. **Step 2: The manager interview** Next, youll speak with the hiring manager for the role. Well do a deep dive into the spec
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We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for Vice President, Customer Experience for North America ideally located in Houston or
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Job Source: Sun & Ski SportsSun & Ski Sports
Stafford
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Job Source: Sun & Ski SportsThe Michael's Companies
Houston, TX, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Houston-Hwy 290 & Dacoma St time type Full time posted on Posted 7 Days Ago job requisition id R00253859 Store - Houston, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operation
Job Source: The Michael's CompaniesHouston, TX, United States
Customer Experience Admin
Job Overview
The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful candidates will be able to juggle the many touch points with customers from the first interaction through completion of a job and additionally assist with repeat customer opportunities. This job directly reports to the President of TruBlue Houston and needs to schedule new clients, service calls, warranties, installations to help ensure customer satisfaction, and also including other duties as assigned.
Responsibilities and Duties
· Accept inbound customer calls, leads, and return customer messages within 24 hours
· Prepare/approve and send job proposals and follow up for scheduling after deposit is received
· Manage daily scheduling of Home Techs
· Schedule home onsite visits for more complicated proposals
· Communicate with customers with scheduling and job updates
· Update social media and company website with referral statements and job photos
· Call back completed jobs for service update and referrals
· Close out the job in all operational/accounting systems
· Send out automated invoice after completion
· Maintain close contact with Owner General Manager, Service Techs, and the Customer
Qualifications
· Telephone Customer Service Experience
· Pleasant speaking voice
· Home computer with Microphone headset and high-speed internet access
· Ability to pass background check
· Enjoy working with the public
· Desire to always exceed expectations
Main Objectives
Leave a Great Impression: Customers should feel you were positive and helpful.
Live Answer Phone Throughout Shift (try to smile when you talk on the phone)
Live Respond & Return Emails Throughout Shift
Respond to All Voicemails in Que
Respond to All Emails in Que
Log all Data Into Lead Tracker Database
Log all Data and Schedules on HouseCallPro and/or Workiz
This is a remote position.
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
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Customer Experience Admin jobs in Houston, TX, United States
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