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ElectroNeek
Austin, TX, United States
[Full Time] Customer Success Director at ElectroNeek (United States) | BEAMSTART Jobs Customer Success Director ElectroNeek United States Date Posted 30 Jan, 2023 Work Location Austin, TX, United States Salary Offered $120000 — $130000 yearly Job Type Full Time Experience Required 11+ years Remote Work No Stock Options No Vacancies 1 availabl
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Job Source: CROWN ADMINISTRATORSConfidential
Austin, TX, United States
Director Customer Success Management About the Company Innovative cloud platform for web development & hosting Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $200+ million Categories Apps Developer Platform Internet Software Information Technology & Services Design Professional Services Fashion Tex
Job Source: ConfidentialAustin, TX, United States
5+ years of Customer Success experience in the enterprise SaaS software space
A proven track record of successfully carrying a quota in prior roles
Experience with the development, execution, and ongoing analytical review of Customer Success plan performance
Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with senior business leaders and end users
Excellent verbal and written communication and in-person and virtual presentation skills
Strong data analysis and reporting- experience with analytic platforms / data manipulation / spreadsheets
Ability to work independently and to collaborate effectively across functions
Experience in forecasting, negotiating, and closing subscription contract renewals and add on sales
Bachelors' degree in a related field
Responsibilities You will leverage your strong customer management, business and sales acumen, and program management skills to ensure you achieve the required customer renewal and growth targets for your book of business
Acting as a trusted advisor and coach, you will be responsible to define, measure, and confirm the realization of our customer's business objectives and strategic outcomes through the use of our solutions
The ideal candidate will have experience in enterprise procurement, a consultative approach to working with end users, management, and C level executives, and a passion for disruptive innovation
Develop and maintain strong relationships at all levels within the customer organization
Develop, deliver, and execute customer success plans which define key outcomes and measures for success
Develop proficiency with all Fairmarkit solutions
Execute against the defined Customer Journey playbook to support retaining and growing your portfolio
Be the customer's key point of contact throughout the entire customer life cycle
Drive customer adoption through training and change management best practices
Be tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use cases
Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives
Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals
The compensation range for this position is between $125-173k per year base salary + commission + equity and benefits, and is dependent on years and depth of experience
Company information
Fairmarkit is the only tail spend management solution that automates the sourcing process to help procurement teams be more efficient and save money. By equipping procurement and supply-chain teams with automation and data, Fairmarkit promotes competitive bidding while reducing manual work within existing processes. Leveraged across a number of industries by innovative procurement departments, such as Snowflake, BT, Cabot Corporation, and Refinitiv, Fairmarkit aims to revolutionize the way organizations make purchases.
Software, Information Technology, Financial Services, Telecommunications, Healthcare, Business Services, SaaS, Supply Chain Management, Retail and Hospitality, Data Centers and IT Infrastructure
Company Specialties:
Software, Procurement, eSourcing, Financial Software, Supply Chain, eProcurement, Automated Sourcing, and Intelligent Sourcing
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Customer Success Director (US) jobs in Austin, TX, United States
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