Lead Systems Engineer

Dunwoody, GA, United States

The City of Dunwoody is currently accepting applications for a Lead Systems Engineer.

JOB SUMMARY:

This position is responsible for mentoring the technology staff and acting as the primary escalation point for support of all technology systems. Additional responsibilities include: executing and instructing the team on best practices in the maintenance of City systems, managing implementation of new services, managing integrity of internal systems, providing technical assistance to users, serving as a point of escalation for team members, directly handling service requests, facilitating general network maintenance, coordinating server and infrastructure upgrades, network troubleshooting, firewall maintenance, and establishing and maintaining standards and processes as defined with the Technology Manager. This position serves as back-up to the Technology Manager and assists in the Technology Manager's absence. Work is performed under the general supervision of the Technology Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works with Technology management to identify and resolve business systems issues and identify and implement improvements to quality or delivery of services.

• Facilitates communication between users, vendors, and other technology resources.

• Helps the Technology Manager to design, implement, and evaluate the systems that support end users in the productive use of computer hardware and software.

• Assists the Technology Manager with development and implementation of user-training programs; assists with training of existing staff for implementation of new software and/or upgrades to existing software; suggests training ideas for users based upon interaction from resolving support requests.

• Assists the Technology Manager with facilitation of the installation and testing of new products and improvements to computer systems: installation of new servers, databases, network solutions, etc.

• Implements solutions and maintains documentation of processes.

• Provides technical support, training and information to system users, staff members, and elected officials regarding operation of hardware and software, procedures,

problems and related issues; troubleshoots and/or resolves problems.

• Communicates with the City Manager, City staff, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information or resolve problems; responds to requests for service or assistance.

• Briefs management as needed on issues of concern to ensure proper action.

• Attends City Council meetings and official City functions, as needed in an official capacity, and assists as staff coverage, as needed, to provide City staff support with technology.

• Researches and reviews information related to emerging technology including state-of-the-art voice, data, radio, and computerized systems; keeps up to date with the advancing new products and trends in information technology.

• Participates in annual (at minimum, based on budget allowance) technology training as it relates to the position.

• Provides support relating to issues with the internal systems and network infrastructure.

• Provides timely and effective administration, maintenance, network services, and support services for:

• Microsoft related technologies: Windows Server, Exchange, Entra, Intune, SQL, SharePoint, Microsoft Office Suite 365 (including applications deployment, defining, and establishing group policies, Active Directory, server optimization)

• Virtualization technologies including VMware and Microsoft applications

• Network services infrastructure, including but not limited to, DNS, DHCP, IP Address Management, Internet Proxies, VPN, Wireless Control System, load balancers and Firewalls

• Remote access solutions including: VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, periodic system review

• VSphere and Virtual Machines

• User Applications

• Responsible for timely and effective communication with users including, but not limited to: incident progress statuses and updates, and notification of impending changes or planned outages

• Manages technical projects.

• Participates in on-call rotation and provides after-hours support.

• Prioritizes ticket queue and ticket system management.

• Participates in team meetings, providing input and suggestions.

• Performs other duties as requested, directed, or assigned.

• Regular attendance and punctuality are essential requirements of the job.

MINIMUM QUALIFICATIONS:

Education and/or Experience

a) Bachelor's degree in information technology, computer science or a related field from an accredited college or university.

b) Three (3) years of experience in technology, preferably in a public sector environment.

c) Prefer professional IT Certification or the experience equivalent (ex. Fortinet Certified Professional, Security+, VMware VCP, Network+, ITIL, A+).

d) An equivalent combination of education and experience may be acceptable.

Salary: $73,095 - $116,952

Benefits:

• 100% City-Paid Employee Medical Insurance

• 100% City-Paid Employee Dental Insurance

• 100% City-Paid Employee Life/AD&D Insurance

• 100% City-Paid Employee Short-Term and Long-Term Disability Insurance

• 100% City-Paid Wellness Program

• Vision Insurance

• Retirement Savings Plans

• Flexible Spending Accounts (FSA)

• Education Assistance

• Fitness Center Memberships

• Vacation Leave, Holidays, and Sick Leave

Only candidates that meet all the minimum requirements above will be considered. The City of Dunwoody has been certified as a Drug-Free Workplace by the State Board of Workers' Compensation. All job applicants for the City must undergo testing for the presence of illegal drugs as a condition of employment.

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