NOC Technician

San Diego, CA, United States

Job Profile Summary:

The Network Operations Center (NOC) Technician is a self-directed professional that monitors and analyzes the network and systems information technology infrastructure for the organization. This infrastructure is comprised of Windows and Linux servers, MS SQL, IIS, Apache, Azure SaaS/PaaS, Microsoft 365, VMware virtualization, Active Directory, mobile devices (BYOD and corporate owned), HPE/Aruba, Meraki, VeloCloud and IoT medical devices. This position will monitor, analyze, and troubleshoot all systems and networks and assist in troubleshooting and root cause analysis of incidents involving these systems.

The NOC Tech performs tasks at the direction of Manager, IT Operations & Infrastructure and the (Sr.)NOC Engineers related to our disaster recovery and business continuity plans processes to meet strict RPOs and RTOs while maintaining SLAs; assists in executing configuration changes on the system (network, hardware, software); analyzes security, reliability, and availability of the infrastructure to support the continued growth of the organization; performs capacity planning and analysis; participates in 24/7 on-call rotations; provides guidance and mentorship to NOC Technicians and all IT Technical Support staff; works in a highly collaborative and fast paced environment with other NOC and Security Operations Center (SOC), Technical Support, Telecom, Project Management and Product Development staff.

General Job Description:

Job Roles

Administers and monitors the operation of wide-area, local area and wireless networks including the associated hardware, software, and SaaS solutions.

Assists in installing, monitoring and administering extensions of the network to accommodate new sites, systems, and equipment.

Monitors and evaluates the usage of the Internet and Intranet web sites for performance, capacity planning and security policy compliance.

Performs other duties as assigned.

Assists troubleshooting physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations and software problems.

Understands and interprets error conditions and messages and assists in performing required corrective actions.

Education/Certifications/Licenses/Registrations Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.

At least 1 year of experience in Information Systems and in the installation, configuration, administration, and management of data network hardware and software.

Associates Degree in Computer Science, Information Systems, or related field, or equivalent experience.

CompTIA Network+, CompTIA Security+ and Cisco CCNA preferred.

Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Experience/Specialized skills (including Language) Advanced level knowledge and training in network management, TCP/IP troubleshooting, wide array of hardware and software technologies.

Must be detail-oriented and committed to provide work of consistently high quality.

Must be self-sufficient, innovative, and able to work under minimal direct supervision.

Some training and experience in server and network hardware and software, including MS Solutions and VMware and Azure virtualization.

Advanced level troubleshooting and diagnostic skills.

Working knowledge of and demonstrated competency in applying current concepts of network design; LANs, WANs, WLANS, segmentation, gateways, routers, network switches, hubs, TCP/IP and Ethernet protocols, etc.

Working knowledge of and demonstrated competency in applying current concepts of system design; OS, CIS hardening, GPO, virtualization, Just in Time Access, Just Enough Access, API/information integrations, identity Provider/SSO, high-availability, backup/restore best practices, etc.

Pay Details: $22.00 to $36.00 per hour

Search managed by: Shaun Waters

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.