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Fehr & Peers
Sacramento, CA, United States
Fehr & Peers fosters a unique IT culture, prioritizing collaboration and innovation over strict control. We value working together and mutual trust to implement IT solutions that support our skilled professionals. We're looking for a Helpdesk Technician in the Roseville/Sacramento area, who enjoys solving problems with others and knows a lot about
Job Source: Fehr & PeersGEI Consultants
Rancho Cordova, CA, United States
Description Your role at GEI. GEI Consultants is seeking a Helpdesk Technician Intern to work at Sacramento CA. alongside a team of Senior Helpdesk Technicians based in Woburn, Green Bay and Ontario, Canada. As a member of the support center team, the successful candidate will primarily provide technical support to users, both local and remote
Job Source: GEI ConsultantsMesotech International, Inc.
Rancho Cordova, California
Job Description We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technical support via phone and email for equipment opera
Job Source: Mesotech International, Inc.Mesotech International
Rancho Cordova, CA, United States
Company Description Mesotech International, Inc. is a growing engineering, manufacturing and service company in Sacramento that provides aviation related meteorological and industrial monitoring sensors, software, data and systems. With over 30 years of experience in systems design, integration, and installation, and global customers including the
Job Source: Mesotech InternationalState of California
Rancho Cordova, CA, United States
Telework is available. This position has been previously advertised. If you have already submitted an application, it is not necessary to re-apply. Under direction of the CICS Support Information Technology Manager I (IT Mgr I), the Information Technology Specialist I (IT Spec I) may perform a wide variety of tasks requiring regular innovative pr
Job Source: State of CaliforniaDarden Concepts
Folsom, CA, United States
$15.50 per hour - $17.00 per hour Our Winning Family Starts With You! Check out these great benefits! Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) Free Employee Meal! (limited menu) Weekly pay Anniversary pay Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) Pai
Job Source: Darden ConceptsErickson Companies
Roseville, CA, United States
This position will support the Roseville office by analyzing and troubleshooting IT requests and tasks. ESSENTIAL FUNCTIONS Install, configure, and maintain desktop systems. Develop preventative maintenance procedures to avoid system failure. Create accounts for new users and maintain access for current users. Maintain servers, computers, printers,
Job Source: Erickson CompaniesCalifornia Department of Public Health
Sacramento, CA, United States
Job Description and Duties This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by protecting the public’s health and promoting health, wellness, and equity. The incumbent works under the direction of the Health Program Manager II (HPM II), Chief, Public Awareness Section within the Substance and Ad
Job Source: California Department of Public HealthSacramento, CA, United States
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Job Title: Helpdesk Support Specialist Location: Sacramento, CA Clearance: Secret or above
Position Responsibilities: Under general direction, provide 24/7 phone and on-site support for DMEA personnel and phone/remote desktop support for remote and TDY DMEA personnel. Support will cover a wide range of desktop hardware and software, common IT services, and DMEA specific applications on all DMEA unclassified and classified secret information systems. Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. At a minimum the Help Desk Support Services – Senior will be required to perform the following tasks:
Document incidents using the DMEA ticket tracking system and create and publish knowledge base articles when applicable.
Meet DMEA-established service level metrics for call response, technical support, and customer service.
Resolve trouble calls using desk-side support, remote desktop, phone, and/or through email.
Respond to requests for network account modifications to include but not limited to account creation, configuration, deletions, and password/PIN resets.
Develop and maintain a computer image library, which includes but is not limited to desktop, laptop, tablet and thin client computers with DMEA system images.
Perform computer re-imaging, assist users with data backup and restore, and installation of software applications.
Setup computer systems with external monitor(s), switch box, keyboard, mouse, smart card readers, printers or any other approved external peripheral.
Assist with the set-up of IT in training classrooms and conference rooms as required.
Perform the manual installation of approved software, software patches, and security updates to client systems when required.
Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Maintain approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Notify the government when IT consumables, such as printer ink or toner, are low in stock and need to be replenished.
Monitor logs and automated systems for DMEA IT system outages and incidents affecting multiple end users and initiate incident response procedures.
HBSS, ACAS and SCCM experience is a plus
Position Qualifications: Education:
BS/BA Degree preferred
AA degree acceptable with 10+ years of experience
Experience:
Minimum of 10 years of experience in help desk or information technology industry
Certifications:
Must have one of the following certifications
CompTIA A+
Cisco Certified Network Administrator (CCNA) – Security
Certified Network Defender (CND)
CompTIA Network+
Systems Security Certified Practitioner (SSCP)
Security+ CE
Highly desired to have the following computing environment certificates but will have 1 year upon hiring to complete both certifications:
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100 & MD101)
Email Alert for Helpdesk Specialist jobs in Sacramento, CA, United States
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