Operations Associate

San Diego, CA, United States

Job DescriptionJob Description

Who are we?

We're Chandler Asset Management, an employee-owned and independent financial services company; our concentration centers on managing taxable fixed income portfolios that are aligned with our institutional clients' needs. We manage over $34 billion in assets and believe in the philosophy of creating value and managing risk with active management, using robust quantitative analysis and qualitative insights.

What do we value?

Great People with Great Values . Integrity, service, excellence, education and teamwork are the values that define the culture at Chandler Asset Management.

In addition to our core values, our culture is defined by 27 fundamental behaviors that describe our culture, set us apart and drive our success. From the beginning, we've always wanted to deliver total piece of mind through extraordinary performance. We believe our extraordinary performance and culture are driven by our dedicated and committed people.

What's the job all about?

The Operations Associate ensures smooth and efficient operations within our retail platform. This role is pivotal in managing various operational facets such as trade processing, settlement, and accurate reporting. The Operations Associate will work directly with clients, providing them with timely solutions and maintaining the highest standards of service to enhance client satisfaction and loyalty. By directly contributing to the operational integrity of the company, the Operations Associate plays a crucial role in maintaining our reputation for excellence and reliability in the marketplace. Note, this position is a hybrid role based out of our San Diego, CA office.

The essential functions of the role include:

Act as a first point of contact for client inquiries, ensuring that responses are not only prompt but also delivered with a high degree of accuracy and professionalism.

Execute data entry tasks with precision for portfolio accounting purposes, guaranteeing that all financial information is accurately captured and reflected in our systems.

Undertake the documentation of existing operational processes under established guidelines, contributing to the creation of a comprehensive procedural manual that enhances operational clarity and efficiency.

Engage enthusiastically in role-specific training programs, which are designed to enhance knowledge and skills pertinent to the operations of the retail platform, thereby ensuring continuous professional development and performance improvement.

Assist in the account reconciliation process, ensuring that all accounts are accurately balanced and discrepancies are promptly addressed.

Support the trade settlement process by facilitating the efficient and timely settlement of trades.

Generate basic reports with due diligence, providing valuable data and insights that aid in decision-making and operational assessments for both clients and the company.

Contribute to team projects by collaborating with colleagues and proactively approach operational challenges and initiatives, thereby fostering a culture of teamwork and continuous improvement.

Perform various assignments that may range in complexity, always with a focus on supporting the retail platform's needs, and ensuring that operational tasks are carried out with a high standard of excellence.

This Team Member will have:

Education: Bachelor's degree required.

Industry Experience: 1-2 years of experience in investment operations and/or portfolio accounting preferred.

Technical Proficiency: Basic familiarity with Bloomberg is necessary. Proficiency in basic Excel functionalities is required and Microsoft Office.

Communication Skills: Exceptional verbal and written communication skills are essential.

Analytical Skills: Candidates must possess basic analytical skills.

Software Proficiency: A demonstrated ability to learn and understand Chandler's vendor platforms and software applications is crucial. Experience with Clearwater Analytics and/or CAPS is highly desirable.

What we can offer you!

Medical, Dental, Vision, HSA & FSA

Life & AD&D

Short-Term & Long-Term Disability

Accident & Critical Illness

Employee Assistance Program

Employee 401(k) Plan

ESOP

Employee Discounts

Paid Time Off

Paid Holidays

Fun Company Events

Ready to join our team?!

Please note before submitting an application: as a company, we take hiring very seriously. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit. Chandler Asset Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

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