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ESR Healthcare
San Antonio, TX, United States
CEO San Antonio Texas Experience level: Executive Experience required: 10 Years Education level: Bachelor’s degree Job function: Management Industry: Construction Compensation: $201,000 - $250,000 Total position: 1 Relocation assistance: Yes Visa sponsorship eligibility: No Company : Traffic Control Company About Us: This company started over 60
Job Source: ESR HealthcareTech24
San Antonio
Job Description Job Description Looking for a Field Service Manager based out of the San Antonio, TX market. The Field Service Manager serves in the dual role of Service Technician as well as Manager. This individual is responsible for providing customer service in the field, maintaining and repairing commercial kitchen equipment. In addition,
Job Source: Tech24Accenture
San Antonio, TX, United States
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military
Job Source: AccentureSenior PsychCare
San Antonio
Job Description Job Description Salary: Up to $140K annually Job Posting Title: Licensed Clinical Social Worker Locations: Northwest San Antonio, Texas and surrounding areas, mostly field work Setting: Mostly field work in our partnering nursing facilities. About Us: Senior Psych Care (SPC) provides fully integrative behavioral health servic
Job Source: Senior PsychCareRecruitWell
San Antonio, TX, United States
San Antonio, Texas, OB/GYN Job Clinical Role: Do you know someone that might be a good fit for this position? Please ask about our generous referral fees! Seeking a board certified or truly board eligible OB/GYN New Grads Welcome Spanish speaking is preferred but not necessary Outpatient & Inpatient Responsibilities Outpatient services inc
Job Source: RecruitWellEssential Anesthesia Management
San Antonio, TX, United States
We re looking for a CRNA to join the Essential Anesthesia Team in San Antonio. This CRNA would float between our locations in San Antonio including: Christus Westover Hills Alamo Heights Hospital Alamo Heights Surgery Center Stone Oak Surgery Center Pasteur Plaza Surgery Center CRNAs will have the chance to work at the top of their license includin
Job Source: Essential Anesthesia ManagementTacore Medical Inc
San Antonio, TX, United States
Family Practice Announcement In the HEART of TEXAS Practice Consider these practice highlights . Excellent Salary plus extra financial opportunities w/ comprehensive benefits. Outpatient Practice A life style practice with Financial Rewards No Call coverage Top Medical Staff Beckers: 150 Great Places to Work 2017 Beautiful Hospital Big communi
Job Source: Tacore Medical IncEMrecruits
San Antonio, TX, United States
Position at EMrecruits/ PSR EmergencHealth is actively receiving a CRNA to join our team at Texas Vista Medical Center (formerly Southwest General Hospital) in San Antonio, Texas. Please consider: Collaborative Team Model 5 Operating Rooms & 1 OB General, ENT, Urology, Orthopedic, GYN, Cardiac. Labor Epidurals and SAB for c sections CRNA's perf
Job Source: EMrecruitsSan Antonio, TX, United States
**Customer Service Lead (San Antonio)**
**WOOF! Customer Experience Lead needed for award-winning pet
services platform
Pay Rate: $/hour (DOE)
Location: San Antonio (remote currently, onsite Post-COVID)
Employment Type: Direct Hire**
*Availability note: In order to be considered for this role, you must be able to work one or both weekend days, holidays, and be comfortable with a flexible schedule.*
**Puppers. Mr. Kitten Face. The Honourable Lord Puffington. #DogsOfInstagram.** Humans are crazy about our pets, and for good reason--they're family. Our client believes everyone should be able to experience the unconditional love of pets. It's partly what's made them the world's largest platform connecting pet sitters and dog walkers with pet parents worldwide. They've built a global team committed to tossing office politics out the window and replacing it with growth, health, joy, Taco Tuesdays, and puppies. And now you have an opportunity to join their growing team right in the heart of San Antonio!
As **Customer Experience Lead** on the Customer Service Management Team, you treat customers as part of our community, because we are all passionate about the same thing. You will be mentoring, coaching and advising a team of BPO Customer Service agents. Youll also tactically embed in that team to answer questions and resolve escalated issues that require in depth product knowledge.
**What you'll do:**
* Be an unwavering customer advocate with a commitment to offering World Class Customer Service
* Delegating and directly answering customer requests, questions and complaints in a timely manner
* Working with the Customer Service Management Team in managing tickets and team member performance in customer service queues to monitor and improve agent efficiency and policy consistency
* Communicating emerging trends in customer needs and expectations to Customer Service Management Team
* Working with the Customer Service Management Team to create or revise customer service policies and protocols based upon customer and agent feedback
* Handle escalated customer contacts and confidently escalates concerns to your leader when appropriate
* Researching and following up on account or service problems to identify and solve the root causes
* Periodically managing special tasks or projects assigned by managers or other executives in the company
* Working directly with the Learning and Development to provide training and departmental onboarding to new and current employees that may need new skill development or refresher training
* Completing the monthly quality assurance evaluations
* Assisting in the categorization and collection of metrics so as to produce meaningful reports and capture trends that contribute to overall company analytics
**What you should have:**
* 5+ years of Customer Service experience, or equivalent education or certification
* Internal candidates may substitute in-company experience in lieu of previous experience requirement
* Strong verbal and written communication skills
* Bachelors Degree or equal experience, preferred
* Experience with Confluence, Zendesk, TalkDesk, and/or Jira
* Startup experience is a plus!
If that wasn't enough to catch your interest, we saved the best for last!
**Our client offers incredible benefits and perks such as:**
* Medical/dental/vision insurance that kicks in the first of the next month following start date
* 401k + company match
* Stock options
* Parental leave for all new parents
* Paid time off (PTO) and paid holidays
* Generous stipend to adopt, rescue or purchase a cat or dog
* Work-from-home stipend (during COVID)
* Wellness benefits
* Subsidy towards home office setup
**And when COVID is behind us.**
* Company-sponsored events such as happy hours, ski trips, art classes, wine tastings
Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at to review our full offering of temp, temp-to-hire, and direct hire job openings!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#pando
**Type:** Direct-Hire
**Category:** Customer Service
**Reference ID:** 19721
**Start Date:** 11/11/2021
**Shortcut:** http://jobs.parkerstaffing.com/tFFcNv
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Customer Service Lead (San Antonio) San Antonio, Texas jobs in San Antonio, TX, United States
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