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1WorldSync
Chicago, IL, United States
Are you a motivated individual eager to develop and accelerate your career in customer success and sales? Are you interested in joining an innovative SaaS company in the product content information space? Good news! 1WorldSync is looking for a Customer Success Representative to join our team at our Chicago headquarters. 1WorldSync is the industry l
Job Source: 1WorldSyncStellar
Chicago
Job Description Job Description We are seeking a Customer Success Representative to join our team in our Chicago, IL office . You will be responsible for driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver hi
Job Source: StellarCommunity Brands
Oak Brook, IL, United States
Overview We are seeking a Customer Success Manager to join our growing team in our Oakbrook Terrace, Il. office! Position Overview A Customer Success Manager will proactively manage a portfolio of customers by helping them meet/exceed/grow fundraising goals while maintaining on-time subscription renewals. The right candidate will be able to unde
Job Source: Community BrandsUnduit Llc.
, IL, United States
We are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and
Job Source: Unduit Llc.Loop
Chicago, IL, United States
About Loop Loop is on a mission to unlock profits trapped in the supply chain (https://loop.com/article/unlock-profit-trapped-in-your-supply-chain) and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform
Job Source: LoopMoney Fit by DRS
Chicago, IL, United States
Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us! the position
Job Source: Money Fit by DRSPlageman Agency Inc
Park Ridge, IL, United States
Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Job Summary The Sales Specialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective custome
Job Source: Plageman Agency IncAvaya
Chicago, IL, United States
About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest
Job Source: AvayaChicago, IL, United States
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
We are looking for a customer relations expert that can connect with customers by phone weekly, resolve order related issues, obtain business critical information from care teams, and provide ongoing service/support to ensure customer experience with Tempus is seamless as business and offerings evolve. Responsible for delivering an exceptional customer experience, building deep relationships with customers, and driving customer retention and re-order rate.
Responsibilities
Serve as a critical touchpoint between Tempus & our provider and care team customers while demonstrating a positive and professional image through phone and email communications
Successfully manage high volume of client-facing interactions and establish strong, sustainable rapport
Conduct strategic outreach with high frequency to ensure customers are educated on Tempus, understand Tempus products, services and processes; and have the supplies and information needed to successfully order tests, interpret results and leverage Tempus services to support best in class patient care
Inform customers of information missing, but necessary to process a Tempus test and obtain information as quickly as possible to expedite processing
Follow-up with customers to obtain information related to patient progress and outcomes to help build insights along the continuum of care
Work with customers to triage order issues, both on a one-off basis and if Tempus notices any repeated trends
Document all communication and maintain a database of client information in SFDC
Use proactive problem solving skills to create and offer solutions to customers of varied complexity
Follow all team SOP’s and document and/or escalate any deviations
Work across the Customer Success team and cross-functionally to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time
Maintain frequent contact with sales and other externally facing teams to ensure customer engagement efforts are aligned
Provide relevant updates to internal teams in CS, Sales, CommOps, etc.
Required Skills
Ability to understand and communicate scientific and/or technical information
Ability to listen, interpret, and respond to customer questions, concerns or general inquiries
Ability to work well under pressure and maintain a professional and positive demeanor
Adaptable to changing procedures, policies and work environment
Highly organized and systematic with superb attention to detail
Strong time management skills and ability to complete tasks with speed and accuracy while ensuring customer satisfaction
Education & Experience
4 year college degree
2+ years of experience in customer-facing role, preferably in Healthcare or Life Sciences
Track record of exceptional customer service and interpersonal skills
Proven initiative and ability to work towards high-level team goals while independently delivering on mission-critical tasks
Experience with common customer support systems (CRM, phone and ticketing systems, email, Microsoft office) and other internal communication tools
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Customer Success Representative jobs in Chicago, IL, United States
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