Channel Applications Engineer

Memphis, TN, United States

Channel Applications Engineer Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Channel Applications Engineer, you will be the design authority for engineering projects in Motion Drive Products in Alabama, Mississippi or Tennessee, making technical recommendations and enhancing customer satisfaction by providing excellent service.

In this role, you will be responsible for providing technical sales execution to the channel team, channel partners, technical support, product engineering, R&D (Research & Development) and the end customers. The areas of technical sales execution include but are not limited to; ABB Low Voltage (LV) drive & PLC (Programmable Logic Controllers) /HMI (Human Machine Interface) product knowledge, LV drive & PLC/HMI product application and general LV drive and motor application issues.

Your responsibilities Prioritize, schedule, delegate work assignments to ensure timely and accurate support for the application of ABB PLC/HMIs, and LV drives in various industrial processes, systems and applications

Design and recommend tailored solutions based on a deep knowledge of the portfolio and capabilities to meet customers’ unique needs

Contribute to specification by negotiating deviations and agreeing on win win solutions. Identify and communicate applicability of (new/emerging) functional solutions to address current business issues

Advise others on the delivery of high quality solutions by applying broad and deep professional expertise

Continuously aim to meet targets even in difficult circumstances with value argumentation

Identify and systematically follow up on business opportunities

Focus energy on key tasks. Take extra measure to ensure customer satisfaction

PLC/HMI motor application problems and initiate effective measures for their solution

Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction

Continuously strengthen existing customer relationships

Take the initiative to get to know new customers

Follow up on customer complaints in a timely manner according to a defined process

Identify and meet customer needs and ask for feedback

Increase own network within the organization

Build business relationships with internal and external stakeholders

Use of Salesforce to track, metric, report, communicate and forecast field activities

Support others on the job by sharing tool and process best practices

Be able to describe the general characteristics of the sales processes and apply the tools efficiently

Participate in sales meetings to become familiar with market and business information

Identify opportunities for improvements based on structure customer feedback

Actively search for market information related to competitive product offerings and technology

Deal with simple/basic deviations in standard terms and conditions and participate in assessment of business risks

Recognize potential risk factors in correspondence prior to a transaction and take action accordingly

Know and confidently use basic sales techniques (example; communication, active listening, presentation)

Take different viewpoints into consideration when creating a solution

Self reflect on sales approach and adjust to customers as needed

Proactively discuss the Service portfolio with customers on a “common” level to identify the actual need and to create awareness for future activities

Advanced understanding of electrical engineering fundamentals as applied to PLC/HMIs, LV drives and motors

Including DC (Direct Current) Bus sharing, regeneration, fieldbus and brake choppers

Advanced understanding of mechanical engineering fundamentals as applied to LV drives, motors, drive applications such as gear reduction, reflected inertia, application torque and acceleration torque demands

Support the Channel team with customer presentations and demonstrations by serving as the product expert through strong solution competence

Support development and delivery of application specific or advanced technical training for channel partners and customers. Drive technical competence within the Channel

Support development and delivery of application, product and whitepaper specific or advanced technical webinar for channel partners and customers

Create tools such as spreadsheets and application notes to assist others in applying PLC/HMI and LV drive products and options

Follow and comply with all safety and work rules and regulations. Practice and enforce strict compliance with all safety rules whenever subordinates are working on energized electrical equipment and help enforce such safety standards with others who may be involved in work on such energized equipment

Draft test plans. Setup and preform product, customer and performance testing in the lab to help answer customer & application questions. Leverage information for Tech Notes, Whitepapers and technical training

Create detail technical reports on product issues that need to be correct by other departments and manage the customer relationship during the correction is being implemented by other departments

Interface with OEM (Original Equipment Manufacturer) Application Engineer to collaborate on systems and solutions relevant to OEM needs. Support tailored solutions offered by ABB in region

Your background Bachelor’s degree in Engineering (Electrical preferred) and 5 years’ experience in the application of Low Voltage drive required

Travel up to 50% required

Exceptional technical application and technical communication skills

Understanding of Serial and Ethernet communication protocols (Ethernet/IP, ProfiNet, Etc)

Programming experience in industrial PLCs (ABB, Rockwell, Siemens, Square D, or others and basic understanding of Compressors, Pump & Fan, Extruder, Crane, Hoists & Winches, Centrifuge, General Machinery and other applications

Ability to read, analyze, and interpret electrical and mechanical drawings, common technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, vendors, regulatory agencies, or members of the business community

Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits Retirement plan

Life insurance

Disability insurance

Wellbeing program

Healthcare plan

More about us ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

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